Juniper Hotel Cupertino, Curio Collection by Hilton — Hotel in Cupertino

Booked two nights here for a wedding (in another town.) Read the reviews with increasing concern, but decided the location and the reassuring 4 star rating meant this wouldn’t be a crappy hotel. My thoughts on the stay: Positives: Location. Easy to walk or drive to many restaurants and shopping. Great water pressure in the shower. Hotel staff were all friendly. Parking is plentiful and lot is well lit and feels very safe. The lobby seems recently updated. Bed wasn’t plush by any means but wasn’t uncomfortable; same for pillows. Microwave and mini fridge in (my) room. Negatives: Cleanliness of room was appalling. The large soaking tub in bathroom had multiple nail clippings in it, along with what looked like spittle (and food particles), which is just egregiously bad. Given that you need to REQUEST housekeeping each day, the quality had better be good. Film on bathroom fixtures; crumbs on couch; sticky spot on footstool. Irony is the card provided in-room that you can scan to tip housekeeping. Room decor is comparable to Motel 6. Wouldn’t; mention it except the 4 star rating begs holding hotel to the standard. The in room coffee is via a 1990s era coffee maker and undrinkable. Hairdryer filthy.several towels and drinking cups in bathroom seemed used. As other reviewers have stated, thin walls and noisy. Interesting that you need to use your card key to enter via parking lot but not adjacent front door. Need to use card key to take elevator up. At 6 am, I also needed to use my card key to go down — which is ridiculous if you think about it.

I reported the foul soaking tub and received a nice call from the manager, Robert. He offered to have housekeeping clean the room. Given the state, I told him no thank you because I went to Safeway and purchased Lysol and sprayed everything down — didn’t;t want them back in. He offered compensation of $50 for my first night’s stay, which I accepted.

In summary — I typically take negative reviews with a grain of salt, knowing that communication can cause problems and some people like to find fault. But the reviews for this hotel are in my opinion 100 % accurate, both positive AND negative. And if the facility was properly rated as 2 or 2.5 stars and priced accordingly, it would get high marks for the staff and location and ‘you get what you pay for’ for the quality...

Stayed here multiple times totalling about a month's worth of nights, always in suites. It's a love-hate kind of situation.

Can hear when other people use the bathroom through the vents. Heard a woman singing (badly) in her shower from my room at 8 in the morning, over the program I was watching. When people in other rooms fill their tubs it's deafening.

The thermostat in one room was broken and could only do very cold or off, in the dead of winter.

Rooms could stand to be cleaner. Furniture and doors are chipped and worn out. Many rooms have a TV stand slider that sticks. Some tubs are rusted out. Towels and supplies often cannot be replenished when housekeeping is not in.

The restaurant is micromanaged: restaurant staff cannot charge the cordless lights on the tables because the chargers are all locked in an office they don't have access to.

Parking is free but the gate is inconveniently locked early, and sometimes they fail to unlock it so you can only access it from the entrance of the hotel, which is hard to find your first time, and Maps won't let me move the pin for the entrance.

Tub is really deep and has jets. It fills really fast so don't wander off. The step is really narrow and can get slippery so be careful.

Shower water pressure is ok; it increases with the temperature so if you like high pressure but not scalding hot water you're SOL.

Toilet flappers need to be replaced so they don't randomly flush and make noise and waste water all day and night.

Location is great.

Staff is really nice, though they have a tendency to address couples "sir" and ignore the woman entirely. A "folks" or "y'all" goes a long way, kids.

Blackout curtains are 90% effective.

Lots of dimmer lights and an ok number of outlets, but lighting in general is weak for doing work in your room.

They carry unsweetened canned coffee in the lobby market.

Food is expensive and not amazing, but there are lots of great walkable restaurants and cafes, like Liang's, Home Eat, Chicha San Chen, Marugame,...

Im currently on day 4 of my week long stay and from night one I'm room 415 our Air conditioner has never once worked and the room temperature stayed at a sweltering 78.3°, continuously throughout the night and day. I called down to the front desk and made my complaints throughout the daytime when I knew that they would have someone that might be able to service it during working hours, but to no prevail I was told by each front desk attendant to just restart it and to wait a few minutes and then to turn it back on well it got to the point on my fourth night that my wife and I were fed up with it and could not endure another night sleeping through A sauna. I went downstairs to the front desk and a woman who stated she doesn't work during the day times put me into another room 411 two doors down from my original room and wouldn't you know the temperature does not go down past 75.4°, with the air on full blast and the AC set to 50°. Honestly do not want to stay for the rest of the week but unfortunately I cannot cancel our reservation to get a refund but I can tell you this I will never come back to this hotel ever again due to the lack of professionalism from the staff who has done nothing to accommodate this type of negligence. Motel 6 isn't looking too bad at this point AC's work and they have microwaves in the room and a continental breakfast. I will have to speak with management tomorrow morning hopefully they do something to rectify the situation and or move us up into a much better room with a working AC. It's funny though I've read a lot of these reviews on here and this hotel doesn't seem to care about their Hilton gold and above members who obviously spend quite a pretty penny to stay with the Hilton hotel chains. But but I should just bow down because I do get free bottles of water and free Wi-Fi what a...