T-Mobile — Local services in Cupertino

Went in with my family to switch over to t mobile because they had a promotion, daryl or however you spell his name, helped us and he had mentioned that if we had to go oversees outside of the US, T mobile would be able to unlock our phones for 30 days if we call customer service. Knowing this, we already had a trip planned out so that’s why we had asked. Upon calling customer service, because we are financing our phone for 2 years, they can’t unlock it until those 2 years past. Daryl is the worst representative. Towards the end of our interaction, he had mentioned that he had to LEAVE because it was taking too long. Why would you tell your customers that this was taking too long when he never told us what to bring into the store at that day? It was not our fault that we couldn’t find the port pin in a timely matter since customer service was taking too long. And secondly, the fact that he were to stoop down THAT low to lie to customers just to get the sale is outrageous. I’d make sure to stay away from this branch and to never talk to daryl about any of your phone service needs. The only thing he can help with is by getting fired so he can’t fool anyone else. 💀 The manager there is also rude, never talking to customers with sympathy and speaking bluntly about policies like she was a robot. I feel sorry that they feel the need to act this way to real people because of how their own lives are...

JAMIE JAIMENES was the T-Mobile Attendant we worked with .. Jamie IS A SUPER-EFFICIENT, SUPER-KNOWLEDGABLE, SUPER-EFFECTIVE person to deal with ... We received the clearest, concisely explained: price (amazingly low price), and the 5G Cell device was completely "set-up" so all we needed was to plug into power and then click-to-link to the in-store WiFi name and password. T-Mobile's 5G is 'incredibly fast' ... T-Mobile's technology simply 'works' always and everywhere. Our home 5G is set up exactly in the same spot as where we attempted to set up an At&t Inet-Air 5G that failed utterly and completely (AT&T is THE WORST by every metric you can measure) ... JAMIE and her T-MOBILE are THE VERY BEST, MOST EFFECTIVE-FAST 5G and Mobile Phones, and the T-Mobile staff HAVE INTEGRITY, TRAINING, POLITENESS, & 'EFFECTIVENESS' ... in over 16 years with T-Mobile (in USA and International) their networks are THE FINEST, MOST COST EFFECTIVE, DEPENDABLE, and their employees are very knowledgable, pleasant and again 'effective'. This Stevens Creek T-Mobile Store and JAMIE are like dying and going to heaven ... SUPERB EXPERIENCE by all...

I recently had the pleasure of working with Wenbo at T-Mobile, and I cannot say enough good things about my experience. His professionalism and extensive knowledge of T-Mobile's products and services made the entire process smooth and stress-free.

Wenbo took the time to understand my needs and patiently answered all my questions. He provided clear and concise information, helping me choose the perfect plan and phone that suited my lifestyle. I was particularly impressed with his ability to explain complex details in an easy-to-understand manner, ensuring that I felt confident and informed about my decision.

Throughout the process, Wenbo was incredibly attentive and went above and beyond to ensure that I was satisfied with my purchase. His exceptional customer service and dedication to his work truly stood out. I am extremely grateful for his assistance and would highly recommend Wenbo to anyone looking for top-notch service at T-Mobile.

Thank you, Wenbo, for your outstanding help and for making my experience at T-Mobile a...