Einstein Bros. Bagels — Restaurant in Dallas

I am writing to express my extreme dissatisfaction with the unprofessional and hostile treatment I received at your restaurant on 10/26/2023 at 10:30 AM.

I walked in to pick up my to-go order and was directed to a stand by a young lady. When I went to the stand, I couldn't find my order. I returned to the young lady and told her this. She then turned to a young man and asked him if he had made my order. He said yes and walked over to a different area. He pulled my bag from a shelf and threw it down on the counter, saying "Here it is." He then started mumbling something to himself, directed at me. I said "Excuse me?" and he said "You heard what I said." I told him I didn't hear what he said, and he became confrontational and started to walk around the counter towards me.

An off-duty employee intervened and pushed the young man back. The off-duty employee then turned to me and said "We don't allow people to talk to our employees that way." I was confused, because I had not spoken to the young man in a disrespectful manner. I expected the off-duty employee to apologize for the way I had been treated, but instead, she made me feel like I was at fault.

As I was leaving, two employees yelled "Bye!" at me, as if I was being kicked out of the shop.

I am appalled by the way I was treated at your restaurant. I have spent thousands of dollars at your establishment over the years, but I can assure you that we will never return.

Specific complaints:

The young man who made my order was unprofessional and hostile. He threw my bag on the counter and mumbled something rude to me. The off-duty employee who intervened did not apologize for the way I was treated. Instead, she made me feel like I was at fault. Two employees yelled "Bye!" at me as I was leaving, as if I was being kicked out of the shop. Desired outcome:

I would like to see the young man who made my order be disciplined and the off-duty employee who intervened be retrained. I would also like to receive an apology from the...

3/24/25 - Per my review 3 years ago (see below and first photo), I stopped ordering from this Einstein location. However, my son now attends a nearby school, so I decided to try this location again hoping it had changed for the better. It was good in fall 2024 when I first started ordering from this location again, but it has once again gotten worse. See second photo from this morning for the shmear I received in exchange for the $1.89 charge. Even when I took a knife to spread the shmear, it did not cover the entire bagel. Additionally, one lady, who seems to be a manager, gets irritated if I ask for more shmear. She will only give me a tiny to go container of shmear, but I want it on the bagel when I walk out the door. I shouldn't have to add it myself. Looking at the current reviews, I don't think I'm the only one getting irritated with both the service and product. I place my orders in the mobile app so I can grab and go after dropping my son at school. I wonder if the staff is instructed to use as little shmear as possible on mobile orders thinking people won't complain. This "lack of shmear" has been happening to me a lot lately, so I sent a message to corporate via the Einstein website on 3/2/25 about the inconsistency of product at this location. I received a response on 3/21/25 stating, "We are sorry to hear about this mishap." It's not one mishap; it's multiple mishaps. And there was no context about addressing the situation in the store so the "mishap" doesn't continue. My Review 3 Years Ago: I like Einstein, but the past few times I've ordered bagels with schmear, there has barely been any schmear. I'm paying $1.59 extra for...

This is the worst, least professional establishment I have ever entered. Walked in asked where i could find my togo order, the young lady pointed to a stand, after walking over to the stand found nothing, came back to young lady informed her, she turned to a you a young man and asked if he made the order, he claimed yes and walked over to a different area pulled the bag from the 3rd shelf throws it down and says here it, he kept mumbling something directed at me, I said excuse me, he said you heard what i said, I told him i did not hear what he said, He then got confrontational and started making his way around the counter!!! An off duty employee comes to push him back and she turns and tells me we don't allow people to talk to our employees that way. I was so confused, I expected her to aplogize for the way i was treated and talked too and they made me feel as though i was totally at fault!!!! This place is a joke, don't...