Gondolier Pizza — Restaurant in Dalton

On 3-7-22 at 7pm, I picked up my order. 1 LG chicken Alfredo, 1 LG Hawaiian with Alfredo sauce, mushrooms and black olives on one side, zucchini sticks with extra ranch. When I got home, i didn't have any ranch and my Hawaiian pizza was half cheese and half black olives and mushrooms. When I called to see if I could get a replacement pizza the following day, i was told i needed to bring the pizza back. I offered to take a picture with the receipt. I couldn't go back because it was too late. My kids had to be in bed at 8, one child is special needs and if I could have a replacement pizza the following day. I was told that I would still need to bring the pizza back. I tried to explain that I ordered 2 LG pizzas to feed all of us and it was too late to go back and have it replaced tonight. I also told her that it wasnt right to have to spend almost an hour of my time and my own gas money for TWO trips or not have enough to eat after i spent $33 plus a tip. The manager was extremely rude and disrespectful. Asked me if I wanted to speak to the cook. When I told her that as the manager, she was responsible for her Cooks mistake. She insisted that she was following policy and that I can speak to the owner tomorrow. When I asked for her name, she refused to give it to me and said she didnt have to. I asked who gave her that iob since she clearly cant handle it. She hung up on me THREE times and refused to give her name. Worst customer service I have ever had. My family has been a long time customer and the way we were treated tonight was appalling. Why would you want a pizza returned during a pandemic? Why should I have to make a meal at home when I should have gotten what i paid for? Why should i have to spend more time AND money for their mistake? I was willing to take a discount but 10% off of another pizza is insulting. I told her I would do 50% off, but the manager was not understanding or accommodating AT ALL. She doesn't need to be in a managers position with the way she handled the situation. They've already taken out the money including the tip. I told her to remove the tip. I guess we'll see if she...

Very disappointing experience with the manager’s attitude. I’m a frequent customer and usually come here with my family. The waitresses are generally very kind and welcoming, which is one of the reasons we keep coming back. However, today I placed an order and was overcharged. Naturally, I asked for it to be corrected, and the staff had to call the manager — which is perfectly fine.

The issue started when the manager arrived. She was extremely rude, spoke in a condescending tone, and had a dismissive attitude from the start. She told me the amount had already been corrected, but when I checked my bank account, the incorrect charge was still showing and there was no sign of the adjustment.

When I pointed this out, she coldly responded, “That’s the bank’s problem.” I asked what would happen if the correction never appeared in my account, and again she just repeated, “That’s the bank’s problem, I already gave you a new receipt.” No apology, no effort to reassure me, just complete indifference.

Frankly, she was disrespectful and showed no regard for customer service. If she’s the manager, she should lead by example — and this is not the kind of treatment that loyal customers deserve. Very disappointing and...

My favorite pizza place in town. All the times I took food out or dined in, the place is tidy, the food (whatever I have ever had) good, the size of portions reasonable, the service more polite and quick than most other restaurants in town while their prices are lower. One star missing because unfortunately they are closed on Sundays. Sunday lunch there I had enjoyed many a time and now I'm missing it. Their other location in town is not as good for dine in, I only take out. Update: They're again open on Sundays, and always fast and precise while still being inexpensive. To me, the best in town. Straight 5 star rating. Oct 24 update: For how many businesses you have been in, you are having not a single complain after 3 or more years of being a regular customer? None, quite probably. I am getting close to 70, and this is the only place ever I have never had a single issue with the quality or quantity of food, order, cleanliness and, above all, service. To me, by far the best...