Jefferson's — Restaurant in Dalton

Our service today was HORRIBLE. Our server Mekia has no idea what she is doing and does not exude any type of customer service skills. She promptly came to our table to get our drink order (we were her only table), returned 5 mins later with our drinks then disappeared for 15 mins until she saw the stares from our table waiting on her to come back to take our food order. She takes our food order and again disappears for 20 mins. We then have to grab another waitress to ask her to please put our food in to go boxes because we needed to return to work shortly and couldn't find our waitress anywhere (keep in mind this restaurant is not that big, you can pretty well see the whole thing from where we were sitting). She let us know she would find Mekia and let her know. Another 15 mins go by before Mekia comes out with our food in boxes and a bag. She THEN asks if our food was being billed together or separate.. She had rung everything up together so had to go back and separate the checks. When she brought the food out we mentioned getting to go drinks as well and she said she would handle it when she went to split the checks. 5 mins later, she came back with our checks and BEER to go cups saying they had run out of to go cups and if these would be ok??? We work in a doctors office (which was very obvious by our name badges and attire), so no that's not ok. Two of us paid with card and two with cash. 10 mins go by and she comes back and she had ran one of the girls orders on the wrong card and didn't bring back the change for cash. We waited an additional 5 mins watching her wonder around to get change for a $20. Comes back to our table and the change is incorrect. WOW. just WOW, Jefferson's. We get back to the office to FINALLY get our lunch and two of our meals are wrong. When I call, the phone just rings and rings, no answer. I also want to add there were several tables around us that arrived after us and were served their food and ate their food, all while this was going on... I am HIGHLY disappointed and will NEVER be back there again. If you are going to hire teenagers to run your restaurant, you need to at least train them well. I am in customer service too but thankfully understand there is a certain way these mishaps need to be handled. Not once did she apologize nor did a manager come over to speak with us. So in our hour long lunch break (which we were late coming back from at this point), we didn't even get to eat nor enjoy ourselves because of the mismanagement in your establishment. Again, I do not recommend and won't be coming back. I'll make sure to spread the word too. You had four VERY unhappy customers that will not...

Good: The fried pickles were the best I've ever had. Most places, the fried pickles are soggy. However, every single one in our two baskets were completely crisp! I love pickles, but rarely order them fried since no establishment can get them right. Jefferson's changed my mind on that! The food was really good and they have a very wide variety of selections.

Bad: Waited nearly an hour before anyone got our drink order and there was hardly anyone there (except the bar area which appeared to be full). When we sat down, there was a spilled drink with ice all over the seat, floor, table, and menus (nobody ever cleaned it while we were there, so I dried off the area we needed to use). Every single waitress acted like they didn't have a clue or care. They all had their hair fixed and makeup on, though. It was like the owners only hired for looks and not for service. (That doesn't work on me, though, because I have the hottest wife in Dalton!) There was no soap in the men's room when I went to wash my hands before eating. I came out and told a waitress. She said, "Yeah, I think someone ripped it off the wall" and then went back to her phone. I asked if they had more, and she said "No" and went back to her phone. I stood there in shock, so after a few seconds, she offered me sanitizer. If there is no more soap, how are employees (let alone customers) washing their hands?

I originally gave Jefferson's 1 extra star, but after seeing the "owner's" response and reading all of the fake reviews (5-star ratings from people with only 1 review are NOT legit accounts), I decided to bump it down. It really seems that the owners (franchisees) don't have a clue about running a restaurant--they just wanted to see if they could make some quick, easy money. The restaurant business is NOT the way to do that! There should be an owner or manager there every hour of EVERY DAY making sure that employees are doing their jobs properly and customers are completely taken care of. That doesn't happen at Jefferson's!

I'll probably give them one more chance (if the moon and stars are properly aligned), but I'd be more apt to do a pick-up order (assuming they could have it ready when I arrived, which seems like that might be a...

This is genuinely just bad... I should have listened to my friends who had eaten lunch a few days before me, warning me about the overall poor quality of the food. (He received half of a hamburger patty instead of a whole one on his "Jefferson's Burger". Like, literally half, sliced like a moon...)

My wife and I come in for dinner. Just two people with two simple orders; a black bean burger and a hamburger steak. No special instructions.

I received my hamburger steak first. It was so small that it was hidden under the little bowl of potato salad and "texas toast", which is actually just a non-buttered piece of Sunbeam white bread... I thought I had received a plate of sides and expected my juicy, hand-pattied steak to arrive later. My partner's black bean burger was never prepared. They brought her a regular hamburger, informing her that they didn't have any black bean burgers.... Mind you, I'm not eating my burned half-dollar of a hamburger steak because we came to eat together, so it's just sitting there, getting cold, while the staff brings her a menu so she can just order something else. She orders a cheese quesadilla. Several minutes after placing the order (around the time it should have been done) the staff returns to ask if she meant to order a chicken quesadilla. (My infant's palm-sized hamburger steak is still there, just basking in the glow of the mind-sizzling LED lighting in utter sadness, wishing it had never been born.) When her cheese quesadilla is finally brought out, there's no tomatoes and no spicy jalapeno sauce to be found - just a wad of cheese stuffed into an over-toasted tortilla.

Magical.

Maybe they're expecting people to be drunk and that's why they don't put effort into their meals? I don't know. But this sucked. And it sucked to the...