Blue Dolphin Restaurant & Billiards — Restaurant in Dana Point

If I could give this place zero stars I would. I came in here for the first time with friends tonight and waited at the bar for 25 minutes, it was not even busy. The bartender acted like we were invisible and took other peoples orders that arrived there after us. We finally ordered and got our drinks. We ordered a pitcher of beers and was not given any glasses to pour it into. One of our cards did not work because it had a crack in it, we handed him another card and when he was done with the transaction he freaked out and yelled at us, literally screamed in our face as loud as he could. So unprofessional and rude. I am a bartender myself and would never ever do that to someone, how embarrassing. Do NOT go...

If I could give zero stars, I would. The Blue Dolphin has the absolute worst service I’ve ever experienced in my entire life. From the moment I walked in, I felt judged, unwelcome, and outright disliked. The atmosphere is cold, and the staff somehow make it colder.

The person who answers the phone? Easily one of the rudest, most unprofessional individuals I’ve ever encountered. They clearly have no business working in hospitality and should be fired immediately. It’s baffling how a place that calls itself a restaurant/bar can function with this level of disrespect toward its customers.

I wouldn’t recommend this place to my worst enemy. Save your time, your money, and your patience go literally...

Pool tables are in great shape. Bartender was on it. Both times I went the locals were very stand-offish. Almost rude if you know what I mean. Ordered a drink for the price it was rather light. But I went there to shoot. Out of the ten or so others shooting no one was up for the tourist. So I shoot three games against myself both times and left. It was early afternoon. Perhaps the grown-ups come in later. I'm here for two more weeks tomorrow gonna give...