The UPS Store — Local services in Dana Point

They mistakenly sent my $1500 package under another customer's label to Texas as an Amazon return. The package was just supposed to go a couple cities over. Owner initially was very apologetic and offered full compensation for potential damages. The package was then sent back to said customer's house instead of back to UPS. When the package was finally relocated and inspected there was clear shipping damage. Owner backpedaled and took back his offer for compensation. The other employees seemed nice and understanding but the manager was a nightmare. He had the gall to blame me for improper packaging and that I'm "lucky the package was returned at all". Oh yea. I feel like a lottery...

I wish that I could give this UPS store 10 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ A few days before Christmas, I overnighted a very special package to the Dana Point store for my friend to pick up there. A winter blizzard hit my area and created an unforeseen delay.

Mike and his staff were SO incredibly kind and considerate. They honestly cared about my package arriving as much as I did. They actually took the time to call me personally when my friend's box of gifts arrived safe and sound!

I could not have asked for more than the thoughtful service they provided, and I am so grateful for their kindness...

I showed up here with a pile of disorganised boxes and mistake-ridden attempts at completing a Google return. The first person who helped me indicated that this was going to be a big job, but the owner Mike came out and took over responsibility for helping me. There’s a story that went along with why I was there, and what I saw was a man leading his employees with natural authority and simultaneously demonstrating the meaning of customer service. The result was that I was helped through a task I had been dreading, with service that was truly...