Buffalo Wild Wings — Restaurant in Danville

I visited Buffalo Wild Wings in Danville, VA on Super Bowl Sunday. I thought they would be prepared to serve up hot wings. I ordered them online on the prior day to be picked up at 5:30 p.m. I felt like this would give me plenty of time to get home before the start of the Super Bowl. However, this is not what happened. I showed up at 6:00 p.m. to give them some extra time. I prepaid so I felt like all I had to do was go in and pick my food up. This was not the case. I went to the area where they had online orders and there was a young guy there that stated he didn’t know what was going on. They didn’t have my order, and he said he would check on it, so he went to the back. Before going I shared with him my order was supposed to be ready at 5:30 p.m. He disappeared with no one at the table with food everywhere. About 12-15 people were waiting for their orders. So, I patiently waited, but he never got back to me. 10 minutes later I flagged down someone about my order, and they said they would check on it. This person goes back and I don’t see him again for another 10 minutes. Then I flagged down another guy, I have seen him when I ordered wings in the past. I think this was the manager Mr. Glasscock. They don’t have my order, and he had to take my order again. He said that something was wrong with the system. The system seemed to work fine for everyone else. At this time two other parties were waiting, and the Super Bowl had started. I am sitting in Buffalo Wild Wings on Super Bowl Sunday night waiting for an order they messed up and blamed on their system. They should not have taken 45 minutes to resolve this issue. They ignored me, and no one tried to appeal to me whatsoever. Meanwhile, my kids are at home wondering where are the wings. They waited all day for this food and it was about 6:45 p.m., and my order was supposed to be ready at 5:30 p.m.

When the last person waiting was handed their food and left, I was the sole person waiting. I get the attention of the last person I spoke with. I felt like I had been written off. I guess they said he’ll get them when he gets them. I was seated where I could see the kitchen, and they handed my food off to someone they said was the manager. It was pretty clear that if he was a manager, he needs more training. He knew I was very unhappy being that the time is 6:55 p.m. He had a baseball cap on and didn’t want to listen to my complaint, and he told me he didn’t want to deal with me and walked off.

This is supposed to be the face of the franchise and he tells a customer he didn’t have time; however, I have an hour and a half for them. Managers handle people and problems, they take the heat off their employees. They try to validate customers with concerns and try to fix it not walk away or hide in the kitchen. Yet, Mr. Glasscock chose to hideout in the kitchen and send others out to hear me out. If it were me I would have at least given the customer something to drink or offered a customer something. If I were validated, I wouldn’t even have written a review. I just don’t understand how your order is supposed to be ready at 5:30 and I left the store at 7:00 p.m.

Well, the story doesn’t end there. When I get home the order is not right. They left out my celery, carrots, ranch, and caramel for the cheese curds. Buffalo Wild Wings of Danville, VA this was the worst takeout experience I’ve ever experienced. They were not prepared for what is arguably their busiest day of the year. I wish I could share something positive about the service, but I just can’t think of one positive thing about that evening. I like to go with the flow; however, an hour and a half for wings is...

Took me a few days to ponder on if I should send this message but I had to let someone from corporate know. I went in on 7/16/35 approx 3:31pm as printed on my receipt my mother had a separate receipt . Me and my family had a horrible experience. I shouldve went with my instincts as it took over 10 mins for someone to seat us or acknowledge us then the waiter come to the table reeking of cigarettes and perfume. My mother ordered a chicken wrap with spicy garlic sauce on the side. When my mother bit into it it had the sauce in and she stated it was too hot. We informed the waiter Amanda that the sauce was supposed to be on the side and asked if the wrap could be replaced. Wait stated "Im sorry but if we replaced everyone's food who didnt like it we would be out of business." I asked to speak to the manager as I reminded her the sauce was supposed to be on the side and if it was it wouldn't matter how spicy it was she handed us a menu and told us we could review for spicy level. When the Male manager come over he listened to us as my mother explained it was supposed to be on the side and she couldn't have really spicy food due to her reflux. He asked what favor she got and she stated spicy garlic but reminded him it was supposed to be on the side. He stated "But I thought you weren't supposed to eat spicy food." As if we were liars and he refused to replace food etc. I let him know it would ge taken out of waiters tip as I have never been to an establishment and they didnt try to help the customer. I do not recommend this business to anyone as the manager was just as mean and I would never want to interact with him or the...

My recent visit was absolutely horrible! I ordered online, and was told that it would be ready by 7PM. I ordered the family deal, 20 traditional and boneless wings with a side of fries, four sauces, celery, carrots and ranch. I also ordered extra ranch because I had spicy sauces. When I arrived, my order wasn't only not ready, they had given it to the WRONG PERSON!! They told me it would only be a few more minutes, however people that literally walked in and ordered AFTER me (not online, I mean literally walked in the restaurant and ordered) got their food first. On top of that, they also messed up another girls order and they fixed hers before mine!!! I waited for at least 30 minutes before my order was "ready". Then, when they showed me my food, it was wrong. AGAIN! I had ordered the sauces on the side, and all of the wings were dripping in sauce. They took my order back, I had to wait another 10-15 minutes, and they finally had my order. They let me keep the wrong order, so I ended up getting 80 wings. Fine. However, as they were reviewing my order, the person at the desk couldn't find my sauces. He checked the kitchen, and other bags. Eventually he just went to remake them. I finally left after an almost 2 HOURS!! When I arrived home, I found that they had not given me ANY ranch, and had instead given me 8 sauces, 4 of which weren't even close to what I had ordered. I understand we're in the middle of a pandemic, but the restaurant wasn't busy with carry out orders at all. This service was absolutely...