The Toasted Yolk Cafe — Restaurant in Danville

You know, the food was quite good during our first visit, which initially left us hopeful about this establishment. However, we couldn't help but notice that the hostess desperately needs some training on how to effectively interact with customers. This led us to address the situation with management after our first experience, as we felt it warranted attention. With optimism, we decided to give the place another chance and return for a second visit, expecting some improvements.

During our second visit, however, we encountered a series of frustrating issues. After waiting significantly longer than the promised timeframe for our table, we approached the hostess for an update. What we received was a vague response with no clear indication of how much longer our wait would be. Instead, she merely said, "Everybody is waiting too." This lack of communication was incredibly unprofessional and added to our frustration. In light of this, we felt it was necessary to ask for a manager, hoping they could provide better insight into the situation.

Instead of a manager coming to address our concerns, we were met with what seemed like all the kitchen staff demanding to know who had made the hostess cry. This was shocking and out of place; it was unprofessional and entirely inappropriate to confront us in such a manner. It felt like we were being blamed for something that was clearly a part of the operational dysfunction. Finally, after much delay, the manager came out, but it was evident that she was preoccupied with cooking rather than managing the floor and resolving guest issues.

From my years of experience in owning a business and my background in food service, I have a few key takeaways. First, it’s clear that this hostess is untrained and unprepared for the demands of her role. She also does not appear to be emotionally mature enough to handle the front-of-house responsibilities. Moreover, the situation was exacerbated by the immature and unprofessional behavior displayed by the kitchen staff, who came out looking for a confrontation. One of them even went so far as to continue to berate us in the parking lot, which is entirely unacceptable.

So, where does the blame ultimately lie? Management seems to be at fault for not hiring enough staff to adequately cover tables and create a smooth dining experience for customers. They are also failing to properly train their workers, leading to a chaotic atmosphere. The lack of effective leadership and oversight is evident and suggests that without immediate changes, this location is destined to fail. It’s disheartening to see a place with potential struggle due to internal issues that could easily be addressed with better management practices. If these concerns are not recognized and remedied promptly, I fear that other patrons like us will continue to have amazing experiences at IHOP, as we did after leaving the repeated disappointment that was The...

i have a friend who works here that told me it was a little rough right now, and i believe it. with the place being new and staff still adjusting to the confusion and whatnot, i won't be as harsh, but my inner obnoxious critic would rather give a 3.7

i was seated instantly, and while following the hostess, she just kind of stood in front of the table without saying anything, i figure she's just new so it's whatever, i've been a hostess before too and was a little awkward lol, i wish her the best tbh.

in 5 minutes of sitting the waitress came around, got my drink and took my order. it then took almost 25 minutes, in a place with max 40 customers and at least 13 servers for me to get my food, only after 20 minutes of waiting did my waitress come around to tell me my food would be ready soon. once getting the food, it was lukewarm, one of the poached eggs had set, and the queso had formed a skin on top, meaning, it sat under the heat lamp for a good several minutes.

the taste was good for the temp, and i know this is really nit-picky, i'm a cook though, and i understand the flow tickets, volume, and cook times- i also know that everyone is new and getting used to everything, so i'm not really that pressed, this is more of a critique than anger. everyone is doing the best they can, and if they keep trying hard i know they will be 100% more smooth.

i'll definitely come back in...

I try to give some leeway to new places but there still needs to be standards. I asked the waitress for a sweet tea and she brought out an iced tea and swore it was sweet tea but even my bill said iced tea when I got it. The waitress couldn’t even understand the difference between a fried egg and scrambled eggs to put on my yolkwich sandwich. I had to explain it and then I still ended up with scrambled on my sandwich. My friend ordered the brisket tacos and didn’t get the pico or sour cream we had to ask and they were out of sour cream. And while ordering the waitress tried telling us that jalapeños and onions came on the hash brown casserole even tho it specifically said up-charge to add them. Our other friends food he said was good and he got an Arnold. For me just getting a sandwich and drink it shouldn’t haven’t costed $21 and some change. The waitress definitely needed to practice the menu or something because it’s a breakfast spot and you can’t even differentiate how eggs are made is a bad sign. A lot of the items sounded good but after how long it took to get the mediocre food we got I probably won’t go back or I will wait a long time. It still confuses me how so many people give 5 stars when people were complaining at the table next to us...