Chick-fil-A — Restaurant in Danville

For the past three years, my family and I go to Chick-fil-A multiple times a week because that is the only fast food my son likes. Last week, I ordered an 8 count nugget meal but when we got home, there were only 3 nuggets in the box. I call the store to let them know I was shortened several nuggets. Throughout our short conversation on the phone, the manager tells me "its hard to believe" that I could be missing so many nuggets....I totally agreed, that's why I was calling! After about the 4th time, she tells me this, I say "I am offended that you are insinuating I would lie about 5 chicken nuggets!". At her rude response, I decide its not worth it to continue the conversation over the phone. So today, I had the opportunity to visit the restaurant, I was looking forward to having a professional and dignified conversation with the manager I spoke with over the phone. The first thing she does is ask for my full first and last name, address, and phone number so that she can put in the system that I received "extra" nuggets...WHAT???? If that is the case, they should have a file on everyone that complains about not receiving items that they paid for and if it were my habit (God forbid), you would have this my "file". I got my 5 nuggets today along with other items that I paid for and left. I am SO dispappointed and extremely disheartened at the management's level to demean a loyal customer to this extent over a mere five chicken...

I went to the location on Riverside today and placed an order through the drive-thru my order was placed incorrectly after the girl who took my order read it back to me and it was still given to me wrong when I came back to address the issue with my food being incorrect I was told that what I originally have wanted cost $3more then what I had paid and I had to pay the difference I gave the employee my card now being charged a total of $63 when I asked to speak to the store manager a woman named Angela approach she was very snarky and sarcastic and extremely rude and when I told her that charging my card for amount that I did not authorize was completely unprofessional of her employees she began to laugh in my face I told her she was completely unprofessional and I asked for the name of the owner of the store and a phone number to reach them at she refused to give it to me and stated that the owner of the location did not have time to talk to me and that if I filed a complaint it would be sent to her either way so I had to deal with her regardless. I asked for a receipt to show where I would be refunded for the original amount she refused to provide it to me and then stated that I was being an angry black woman I told her playing the victim in a situation that she and her ill trained employees created was completely ridiculous I will definitely be complaining to corporate office until something is done about...

(Edit) This is a review edit I didn't think I would have to write, but here I am. My family and I sat down for a meal together tonight and ordered online. Our food was brought to us by 2 female workers. They approached our table, barely glanced at the receipt before dropping our tray on the table and crumpling up our receipt before walking away. No greetings, no words, just annoyed looks on their face. Once the food was separated, we were missing a sandwich.

We ordered another separately using our points and it took 10 minutes to get the drink and I had to walk up to the counter to ask for it where it was sitting on the counter with a sticker over it (not in the mobile order pick up but behind the register)

The chicken didn't taste fresh and the fries, I thought, were over salted and very flimsy looking. The only saving grace was this incredibly nice cashier that refilled our drinks for us and she seemed honestly shocked when I thanked her and wished her a good night.

I love Chick-fil-A, but after service tonight, it may be a bit...