I order 8 piece bucket of original chicken. I get home and it’s only 7 so guess which one of us gets to only have one piece of chicken tonight? The woman at the window asked if she could add more breasts and wings. Sure, I said. By extra you mean you’re going to short me? How do you not have the ability to count to 8? After eating my one piece, I’m not sure I would have had a 2nd. It was way over-seasoned and didn’t taste all that fresh. I assumed after counting to 7 that they really didn’t want to make any up fresh for me. I called the restaurant and Ricky said I could come back—heck no. Or he would write my name down and he’d see to it I got 2 pieces of free chicken. That’s the only reason I gave you a 2nd star. The useless woman at the window knew exactly what she was doing and didn’t provide me with a receipt either. She about threw my chicken at me and seemed like she just wanted me to go away. I doubt I will go back.
A month or so later, at the beginning of Feb 2024, I get my free 2-piece snack. First the good: I got 2 packs of honey. Then the bad: chicken tasted greasy and like it was made hours ago. There was no crispy crust on the chicken. The breast was so dry that I thought maybe it was made yesterday then left under a heat lamp for 2 days. The biscuit was small and it was like a hockey puck. I’d be shocked if it was cooked that day.
For that 2-piece snack, KFC wants almost $7.00. For that price you can get great fresh chicken at Firehouse Bar & Grill and they include homemade mashed potatoes. And you won’t get chicken that’s sat out for 30 minutes, let alone 6 hours.
If you’ve ever listened to Warren Buffet, he’s talked about businesses that have succeeded. Those businesses exceeded customer expectations, establishing a relationship, providing a good product, and having good customer service.
Why you would serve garbage food to a customer and expect them to come back is why you will fail. Not every KFC in the Quad Cities is like this. I’ve gone to Rock Island in the middle of the day and never recall having food that just sucked and you wouldn’t eat yourself being served to the customer.
It’s time for this restaurant to go. It’s a bad site that is a poor representation of...
Read moreThe chicken was extremely salty and peppery which might have led to my main issue. Note that these were standard, small chicken nuggets, and I ate 9 of them.
Within minutes after eating, I had to rush to the restroom. My rear end felt like it was on fire, and it felt like I was pepper sprayed directly into my rear. (I have personally been exposed to pepper spray before, and this pain was almost as bad.) I almost came to tears. I have been stuck on the toilet for over an hour. I have hydrated well throughout the day with pure water.
I don't regularly eat fast food, but I've never had an experience like this ever before with fast food or food in general. I also do not have any medical conditions that affect GI or...
Read moreI went there recently to order some food and someone named Jiio gave me a very ugly and unfriendly look as I ordered. He seems very impatient with me. I didn't feel as if I was a welcomed customer. Not at all. He stunk of what I can only assume is cannabis.
My food took forever and by the time I got it, it wasn't near the temperature for full enjoyment of the small portion sizes and the price I paid.
I didn't fill out a survey due to Jiio taking my receipt, to likely fill it with lies about how he was an outstanding order taker when he clearly isn't. In my honest opinion I think the customers have slowed down because of him and his sour and ungrateful attitude...
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