China Island Restaurant — Restaurant in Davie

Wow….. I normally don’t leave a negative review to any place I dine in. However, I wanted to share my experience for anyone who may face this in the future. I went into China Island because I think their food is great, but today will be the last time they get any business from me. I went in there and politely asked if they had Apple Pay. Simple question right? Instead of a polite, “no.” I felt degraded as I was asked a few times back to back, like I was dumb, if “I couldn’t read the sign.” Her voice was raised and she was pointing as she kept asking this. . I simply wanted to know one thing. Even after this barbaric behavior I still said thank you. How dare anyone be so disgusting and disrespectful over one question? Your food is good, but there are better places where they greet you with a smile instead of across the restaurant or with an an attitude. Sorry, but take your business elsewhere. I would’ve given them cash but I was so appalled by the response, as well as embarrassed because there were other patrons there, I simply left.

Work on your customer care. It’s awful. I do not care how well you think your business is doing, customers come first. Especially when they’re being kind...

Sorry to say I will not be going back. Lately the food has not been as good as it use to be. I feel I need to give cooking directions - like please don't burn the food. This week they delivered and I paid a generous tip. Size of soda was wrong and they forgot the sauce for the Sweet & Sour Chicken my grandson ordered. They refused to redeliver and would only credit for the amount of the sauce!! That sauce makes the meal. I was told too bad and only way they would help would be for me to bring the meal back and pick up the sauce myself. I have gone to this restaurant for over 30 years. This is the second owner to my knowledge - not going back again. You would think that in a time when things are not good, following a pandemic, you would do all you could to strengthen your business - not send it sailing good-bye!!! I am a big advocate when it comes to helping small businesses in my community. This place can't seem to help itself - why bother overlooking their horrible customer service practices. Only one start because I can not post this unless I give at least one Star - No Stars today if only the site...

I have been here many times, some good some bad but this was last time ever today. Ordered on phone at first, the person got entire order wrong when I went in as they had me getting 7 items when I ordered 2. Person just did not understand English very well. He explained to me all his work had quit so he was doing it himself. I went over my order and he could not repeat it back as he could not convert it to English. When it came out, one of the orders was right, the other was completely wrong. I said I would take it if he gave me some white rice and he said I never ordered white rice. Person next to me said yes I heard him order white rice and again the owner said no he never ordered white rice. I said well fix this and I will take it, he said that is what you ordered so you have to take. I explained to him again that one of the orders was completely wrong so just cancel entire order and refund my credit card. He refused to do that and person that was there when I ordered said, wow, they have some great customer service. Well with the food being average at best and sometimes poor, will...