IKEA — Local services in Sunrise

IKEA has always been my go-to furniture store. Over the years, I've furnished many of my apartments across three countries with their products, appreciating the great value for money they offer. That's why it pains me deeply to write this one-star review.

I purchased a couch, along with several other items, from IKEA. After a couple of months, it became clear that the couch was not suitable for our everyday use. Thankfully, IKEA offers an excellent return policy: a full refund if you're not satisfied, provided the product is returned within six months in excellent condition. We met both of these requirements without question. On May 24, as scheduled, IKEA's customer service team picked up the couch from our home.

Then the nightmare began.

On June 6, I contacted customer service to follow up. They confirmed that my return had been received and assured me that the refund would be processed to my card within 48-72 hours. I trusted them.

By June 11, I still hadn't received the refund. I reached out again and was told that my refund had been processed on June 8 and that I should just wait.

June 15 arrived, and still, no money. This time, I informed IKEA customer service that my credit card I used for the purchase had been stolen. However, my bank confirmed that all refunds to that card would still be credited to the account linked to it. IKEA offered me a gift card instead, but I decided to double-check with my bank.

On June 27, after yet another week of waiting, the funds had still not reached my account. A chat transcript with IKEA confirmed that they were aware of this issue. I was then promised a gift card within 7-10 business days.

July 11 or 12 (i am not sure about the exact date, because I had to save the chat transcript myself as IKEA didn't send it to me), I was informed that the refund card request had not been approved by the cash office team. They claimed the refund had been processed back to the original payment method, which my bank repeatedly confirmed they never received.

On July 23, I asked if IKEA could refund me to another bank account or issue a gift card instead. The agent I spoke didn't want to go deep into my situation, telling me to check my bank account in 24-48 hours and claiming they had forwarded the issue to the relevant team.

By July 26, I was told that a refund card could not be issued because the refund had supposedly already been sent to my card. I requested an official letter from IKEA’s financial institution confirming this transfer, but I received nothing. I asked that they either issue a refund card or return the couch to me. I was promised that the resolution team would contact me within 48 hours. That contact never came.

Today is August 22. I have not received my money, a gift card, or my couch back. And no one from IKEA has reached out to resolve this issue. My frustration and disappointment are beyond words. IKEA, a brand I once trusted, has completely shattered my confidence. This situation has not only inconvenienced me but has truly broken my heart.

I am pleading for IKEA’s customer service to finally address this matter and make things right. How much longer...

We live on the other side of the state, but this location is closer to us than the one in Tampa. We replaced the lower cabinets of our kitchen with IKEA cabinets (Sektion with Bodbyn gray doors and Maximera drawers) using their online kitchen planner to get started. We then arranged an appointment with the kitchen designers. One of the people who worked with us was great about walking us through things like a dead corner next to the dishwasher and how to be sure we had something there to support the countertop (I did not buy the countertop from IKEA; I bought Corian through Home Depot when it was on sale). They do offer delivery of something large like a kitchen, which is very helpful, however, the delivery crew wants you to check off the boxes and say that yes, you have received everything you ordered. It's hard, because they want to get out and onto their next delivery as soon as they can, and you're sitting there struggling to make sense of how many boxes you have with names that don't make sense to you. I will say that I did buy the "Vimmern" faucet for the "Domsjo" farmhouse sink and subsequently returned it because even though it looked fantastic, it lacked in functionality. No angle and the water went straight down the drain. You MUST keep your receipts if you want to get full credit back, otherwise you'll only get store credit. Keep your receipts, especially when you are doing a large project like a kitchen. Yes, the place is crowded, so we always try to go early in the mornings, but by the time we get to checkout, it's packed. If you are making a trip to get specific items, check their website and go specifically to the Sunrise location to check on inventory. It will save you a trip if you realize that the some of the items you want are not there. Usually, the inventory icon online is really solid and doesn't tell you that you'll find the item only to have it be gone when you get there. Another tip if you know what you're looking for is to pour over IKEA hack websites and the IKEA catalog itself. It's always helpful to see what they've done and what other people have done to make the products work better for them. If you are installing drawer pulls, you'll want to buy the orange template - it was a LIFESAVER in aligning all of our "Lansa" hardware perfectly. If you are building an island, we learned AFTER THE FACT that they sell a kit to help you bracket an island to the floor. We didn't know that until afterward, so our kitchen designer did drop the ball on that. If you have a corner that you can't reach into, by all means, go for the pull-out lazy Susan. It is fantastic. There are also all kinds of organizers that go into the Maximera drawers no matter how you finish them. We only redid the lower cabinets. We're onto the bathroom next. Be advised that they don't carry all products in all finishes for the bathroom cabinets, and that's a bit of a bummer. We needed the tall wall cabinet in the light gray and they only carry it in the high gloss gray, which is a look we didn't...

We just visited IKEA and decided to take our kids to the cafeteria as it's a tradition on every visit. We had a very weird situation happen there that unnecessarily escalated and not by our choosing. After paying for our meals, I sat down to see that I was charged double on the salad and double meatballs when we only got one salad and one meatball platter. So I took it to the girl that rang us up and she didn't apologize whatsoever to us she seemed annoyed by her own mistake but wanted us to feel bad. It got worse....so my husband asked "why would that happen?" When she clearly overcharged and she walked away and did not respond. My husband did say it in a matter of fact tone but not rude just more irritated for the double charging. Walking back to the register she said "is he having a bad day?" To which I replied, "no not at all but it's frustrating to be overcharged and like $20+ dollars over" she said, "well I come from a big family too but my father doesn't act like that" and I said "act like how? Upset that you overcharged us by $20 and you haven't even apologized" at this point I walked away waiting for the manager she was so disrespectful. I never had not even a sorry from her it was terrible customer service. I have to note that the manager came to which then she told the manager that my husband yelled at her which was a complete lie. It was ridiculous. The manager Olimpio was excellent in handling the issue and thoroughly handled the situation. After he left though she proceeded to talk about us to every employee and it was really uncomfortable. Each person approx 6 employees she went and told them and it really ruined our dinner. It was uncomfortable to sit there as she went from person to person and told them what happened while they stared over at our table and we were eating. We spent $65 on our dinner and we will never go back again. It was truly a waste of money and our dinner was ruined. Ya know we don't get as much time with our kids as we use to as we're working even harder these days to provide for our kids. It was a real shame because it started out as such a fun visit and really ruined it due to her total disregard for her overcharging us. In fact she turned it on us as it it were our fault. My kids were uncomfortable sitting there as she walked around telling everyone what happened and employees were staring. We left the cafeteria ended up just bypassing the first floor and leaving. I decided to comment because I own my own business and i want to know when there is a bad apple and this girl is one. Her first response should have been "I'm so sorry for the overcharge I can absolutely fix this" instead she looked at us as if it were our fault and almost like we were trying to get one over on her. It was ridiculous. Ya know I have never asked for my money back for a meal in my life....but after Olimpio left and she proceeded to berate us to every worker there while we eating I absolutely resented spending $60.

trans 348 store 207 reg 85 time 17:56:10 cashier...