Jimmy John's — Restaurant in Dayton

Ordered my dinner at 6:46pm for delivery. I ordered 2 sandwiches, a pickle, and a chocolate chip cookie. My order did not arrive until 7:53pm!! I have NEVER had it take this long at any location I've ever ordered from and I used to do several different orders at a time to have delivered for my coworkers and I! Of course tonight I only got my sandwiches. I called and asked to speak with a manager. A guy got on the phone and said his name was "Andrew" after a 30 second pause. I said why do I feel like that is not your name since it took so long to answer me?! I told him my order was missing half of it. I wanted them to refund me and deliver my food since it took them over an hour and they messed it up. He said he couldn't do both. I call B.S. But I told him I wanted the entire amount refunded to my card. He apologized and blamed being short staffed. I said you're not the only restaurant complaining about that but you're the only one that's constantly screwing up orders judging by the reviews! If I get the craving for another sandwich I'll just go to Subway or...

I've ordered from this new location about 5 times since they've opened. I'm usually not one to complain too much, but I am honest with my reviews. I do MANY reviews. This location has NEVER gotten my order/requests 100% correct as requested on any of the 5 purchases. That's a pretty poor hit rate. The food is solid, but I'm not sure how much that could go wrong with cold-cut sandwiches.

I usually put in the app to have it cut in 1/2, with mayo packets. Sometimes I'll make customized options such as adding XTRA jimmy hot peppers.

Never once has it been accurate to satisfaction.

The photos included were from today. Sandwich not cut in half, I didn't get napkins or mayo & mustard packets as requested. I requested an extra side of hot peppers at the drive-thru window because I had a feeling they wouldn't actually put extra hot peppers on the sandwich...

Guess what? I was right. Check the photo, check the receipt.

Terrible attention to detail, and honestly, I'm nearly over it already and about to give up on the new spot...

My daughter has posted a review, but I also want to share mine. We ordered a cater box of 30 and a cater box of 18 for a baby shower. Total with 2 containers of pickles was almost $130. When we opened the boxes, there was literally one sliver if meat, some had cheese (a very tiny piece) and some did not. Lettuce and tomato. Literally looked like a bread sandwich. It was so embarrassing for the price we paid. One guest laughed. Others pulled the top I f bread off. A total waste of money!! We also had pinwheels from another business, and guests ate those. We literally had over 25 of the 48 untouched! There were close to 30 guests. We have had the catered subs from the Troy location, and they were what one would expect on a sub. We went with the Huber location due to convenience of location, and the drive thru. Never again!! So disappointing!! Such a waste of money! $130 for bread sandwiches!! Your establishment should never allow these sandwiches (especially catered) to...