Jimmy John's — Restaurant in De Pere

Usually I have no issues at this location, but tonight I waited 10-15 minutes before I even saw an employee for a WEB order that was not placed in the pick up window. This employee was stocking, trying to man the line, and manning the resister. This speaks volumes about the management, especially since every other response on your reviews is an auto generated response. The employee came out, saw me, said it will be a few moments, then disappeared for another 5 minutes without asking me why I was there.

While I was waiting to be served, 3 other customers came and left because no employees were found. They went to neighboring restaurants rather than wait. Had I not done a web order, I would have done the same thing.

The sub I ordered sat in front of me for over 15 minutes fully prepped. By the time I got home, I could tell it had been out for a while. It was dry, soggy, and not like the usual JJ's. I am very disappointed with this experience. I will not be returning here and will be finding a more local, reliable...

I ordered my Sub for lunch at 7:30 Pm using the App. Then at 7:40 it said it was out for delivery. 8:00 rolls around still no sub. I called the store and Asked if mabey was delivery was on its way or the app monkey up. The Manger said it should be there any minute. So I'm waiting and waiting and waiting. Still no sub. My lunch break ends. Still no sub. I called the store its 8:30. I ask the guy who answered the phone if something happend or did something come up. And all I got was was I don't know what to tell you. my sub doesn't get to me till 8:45Pm long past my lunch break. I get it sometimes they get a little backed up. But almost an hour for...

I have not ordered from this place since the last time I had big issues. I thought I’d try it again! I ordered delivery at 12:15pm. The restaurant is maybe 1/2 mile from where I work if even. At 1:10 I called to see how much longer. She said I was 1 of 5 deliveries and they usually deliver to the closest. She said it should come within 12 minutes. Where she got that time I have no idea! So 12 minutes later no one came. I called them to cancel my order and credit my card. I was told when we have time they would credit my account. What? I’ve been waiting well over an hour for food. What a fool I was to give them another chance. Soooo...