Starbucks — Restaurant in Decatur

I've been coming to this particular location for years and always on Sundays in the morning. The experience has been really poor and I feel compelled to write something about it.

1. The toilet was clogged in one restroom and lights were broken in another. When my young boy needed to use the restroom, and I brought the issue to one of the associate, they simply said the light is automatic and should work without sending anyone to check or to take care of it. Of course the little boy was afraid of dark, so I had to pack everything and walk him across to another building on campus.
2. Not all associate seem to know the rule of free refill. She finally asked another person to confirm that is the case. But then asked to show Gold membership. With many things in my hands I finally managed to pull up my phone to show the Starbucks card on my phone membership, but it happened to that I was using one of the gift card that I received that looks "Green". She spoke with a condescending voice announcing loudly in front of a long line of customer that I wasn't gold member and I cannot get refill. Finally I was able to show that among multiple cards that there was indeed a "Gold Card". But when I tried to show the associates from my phone, she brushed me off saying "we already gave you the coffee for free and no need to show it.". Gold member status isn't that big a deal to qualify, but their attitude and rudeness in treating the long term customer was the REAL BIG ISSUE here.
3. Quite a few times they made mistake on my orders
4. They don't carry or run out some of the typical menu items that's available from other stores
5. they don't take mobile orders and the lines are...

Really wish I could give 0 stars due to the deplorable customer service I received today. I went into Starbucks, while waiting for my father to finish his oncology appointment. I simply ordered a blueberry muffin after waiting for about 20 minutes I politely asked one of the employees my wait time before she could answer, another employee who said she was the manager interjected and began being very rude rolling eyes talking loud and being completely belligerent in a store full of people I stated several times I wasn't speaking to her and she continued to talk once she was done being rude she proceeded to instruct another employee not to give me my order and call security once security arrived he immediately stated I was being aggressive which was by far from the truth. Im so thankful that another employee(Toni) and a by standing customer was there and immediately came to my defense. Emory should be ashamed to have someone of this low caliber working there. She wouldn't give me her name but she was the only person at the counter without being in uniform, with long RED BRAIDS touching her bottom with no hair net. I'm taking this issue all the way to the top because it was a...

I visited the Starbucks inside Emory Hospital three times. I thought well maybe... This time will be different, c'mon just give them one more chance. After the third time, I'll keep my money in my pocket Thank you very much for nothing Starbucks. Each time has literally been horrible. Seriously... No joke. Everytime I ordered a drink it was really watered down and my pastry was greasy and tasted like it sat and sat and sat again. Literally, this was the worst Starbucks I've ever went to. Plus it's so sad because most of the staff and patients families have no other place to go to grab a frappe, hot coffee, tea, ect., Don't waste your money and save your wallet and visit another Starbucks outside of Emory Hospital. Shame on you Starbucks in Emory Hospital for making the Starbucks Brand look cheap and tasteless. YUCK!! That is unless you enjoy a water down drink. 🤢 Update; When I "tried" to click on the link that Starbucks sent in their reply. Nothing happened, just like their watered down drinks. How can Starbucks ( inside Emory Hospital) sell watered down drinks to it's customers. Which includes the nurses & doctor's that save lives...