Golden Krust Caribbean Restaurant — Restaurant in Deerfield Beach

Good food! Poor service :/ I had a good start to my day and decided to treat myself to Golden Krust since I just started a new job and was pleasantly surprised to find one right down the street from my workplace! I usually go to local Jamaican spots, but I thought I’d give this one a try.

When I walked in, a lady with pretty colored contacts asked what I wanted to order. I told her I’d like the lunch deal, but she didn’t provide any options. Unsure of what was available, I eventually said “whatever,” since no clarification was given. I then mentioned I wanted to add a drink, and when I asked about the drink options, she seemed visibly annoyed, walked away, and came back to quickly list them.

As someone simply trying to understand the menu, I found the interaction dismissive and uncomfortable. I made sure to let her know that I didn’t appreciate the service. Unfortunately, due to the poor customer experience, I won’t be returning. Food was amazing though! Hopefully she comes back the next day with helpful hands not just hands...

terrible customer service! i placed an order online through their direct website. for a total of $24.01, small curry chicken and 2 cajun patties. we received a confirmation text to pick up the food at 12:40-12:45. once we get there my bf goes inside to get the food and he texts saying to send the receipt bc they’re not showing an order. i send the receipt then i hear him going back and forth with the lady at the register so i just went inside. they told him they have had this issue before when customers place orders on the website and not through door dash. the manager walks up and starts asking to see where the money came out of my account. i show him and then he proceeds to say is that a real account. when i’m literally showing him the emailed and texted confirmation with the order number and where it debited from my account. how can it not be ? so he ended up telling the lady to make the order. she makes it then checks back on her computer just to see they had the order all along 😒 long story short. don’t order online....

The food is typically good here I won’t lie now service on the hand is a different story I told the lady at the register my jerk chicken was dry dry dry ! I told the lady at the register about how dry and hard the jerk chicken was and she informed “that’s the way it’s supposed to be the jerk chicken is the tuff chicken” I told her iim no tourist I’ve been eating jerk chicken over thirty years and my girlfriend whom I was on the phone with at the time is Jamaican long story the lady was unsympathetic unapologetic and ddidnt offer me any type of compensation or try to resolve the issue horrible customer service oh yeah a couple days prior the rice and peas was half cooked and I didn’t even complain I should’ve just went to Donna’s on...