Burger King — Restaurant in Deerfield Beach

Burger King has been my wife and I’s weekly cheat/lazy meal for a long time. We’ve been coming here for 5 years. Lately the service has been getting worse and worse. One time they were extremely rude to my disabled father in law in the drive thru, and tonight it was the straw that broke the camels back. The competence level of the new hires is near zero. The night supervisor or manager whatever their title is likely only got promoted for actually showing up on time as their customer service is non existent.

Tonight in the drive thru: They asked 4 times for our order, after the 4th time we attempted to give them our order they go silent and stop responding. Not even a “one moment please” just silence.

We pulled forward and then reversed back to the speaker. When they asked for our order the 5th time they still couldn’t get it. So I said “I think there is something wrong with the microphone, should I just pull up?” No apologies given, just “there’s nothing wrong with our microphone but sure you can pull up”

We have whom we assume was the night supervisor or manager take our order at the window and they were incredibly rude. To top it off, they got our order wrong. When he said he could get the other part of our order I said “forget it.” Instead of an apology, he started shouting “common!” As we drove away.

At this point I’m fed up. Several incidents leading up to this made my wife and I decide to never eat here again. We went inside to get a refund and this is how it went.

I enter the restaurant, I get a dirty look, from the employee who originally tried to take our order in the drive thru and she goes “something wrong wit yo food?”

I said I’d like a refund.

The employee goes why?

So I explained the whole ordeal.

They didn’t apologize, instead they argued.

Finally I just said “are you going to argue with an already upset customer, or are you going to refund my card?”

She replied “he finna refund yo card!”

I got my refund, said I won’t be back, she said she didn’t care.

No apology, no care for customers, no care for the work place.

We will be going to Wendy’s now for our cheat/lazy meal located walking distance...

Ok so my family and I just got out of a new kids on the block concert and we were searching for a burger King that was open late. So after dropping off my sons mother in law we searched and came across this burger King. And can I just tell you I have never been so impressed in my life and why this review is going to get heard and why I even let them know I was doing it . Ok so fo starters we had a pretty big order there was 5 people in the truck and we all had to have speical orders of course now you and I both know this is the part that 99% of every fast food place on earth screws up. So not only was the girl completely Patient with us she was very clear calm cool and collected as all 5 spoke our orders she didn't miss a beat. So once we pulled up to the window she went over our order handed us the bags shortly after and for some reason thanked us for having patience with her .. that threw me off because I felt she was super patient with us so that compliment was unexpected but nice to hear. She was a complete sweetheart . I have a bunch of BBQ lovers in the car and I asked if I can have alot of BBQ she definitely gave us that for once there was no fighting over the usual only 2 you get even with a big order so that was impressive so much that I ended up thanking them getting there name and letting them know I was so impressed that I was writing a review and wanted there names . Kisa and Ladeja hopefully I spelt that right. We're top notch so as with every big order I always pull off to the side and park to make sure the order is correct.. well I'll be dammed it sure was . It was perfect and here comes running to us kisa that had my card because I forgot it . Talk about service .. this was absolutely hands down the best service I have ever had at a fast food place in my life . They both need a raise cause if they treat customers like that then just like my self and everyone else in my car will continue to come back to that location just because the service was so good. Thanks so much for completing our perfect night with great hot food and...

I literally only gave the 2nd star, because I feel bad leaving a 1 star review.

I have been waiting (AND WAITING....) to give my review of this BK location in hopes that they would improve and I would be able to leave a much higher ⭐ review. (Again, my "Catholic guilt" upbringing won't allow me to leave the single star lol 🫣🫢😐

I literally cannot remember the last time that I went here and they did not mess up some portion of my order whether I was ordering just a burger and fries or whether there was a couple meals and a lot more pieces to the order (I suppose an optimistic point of view would be that they've at least maintained consistency on their lack of consistency). This last time I ordered a rodeo cheeseburger. This is a VERY SIMPLE order. It consists of a burger patty, cheese, BBQ sauce and a couple of onion rings. What I received was just a burger patty with barbecue sauce (barely lol). Which means I paid an extra 50% more FOR A 1/2 PUMP OF BBQ SAUCE 🙄. I think what made it really really burn was the fact that they did it to not only mess up my cheeseburger but my boyfriend's as well, but I guess once again... CONSISTENCY IS STILL CONSISTENT WHEN IT'S A LACK OF CONSISTENCY.

I won't bore you with all of the other details of orders that have been messed up or times that I've sat in the drive-thru for 20 minutes or more with ONLY 2 CARS IN FRONT OF ME.

LONG STORY SHORT... if you value the little expendable cash you have like I do (or you hate waiting 30 mins for "fast food")... Opt for another place (your wallet has been...