Domino's Pizza — Restaurant in DeKalb Township

This is usually a very nice place to go, but tonight I had a really bad experience. I'm referring to the evening of October 2nd. My order of 4 pizza and another item was supposed to be ready at 545pm. When I arrived there, I discovered that they didn't even start making my items yet, although the web app said the preparation started at 5:15pm. After 20 minutes waiting, I entered the store and I saw a total chaos. Phones ringing and nobody answering, orders made and accumulating on the shelves, people waiting already since one hour, employees going around without knowing what to do. Finally, after 10 minutes, a jung lady came at the register and I explained my problem. She chencked and said they hadn't even start making my order yet, and that if I was patient they would bring the order to my car outside. I went back to my car, another 15 minutes passed and suddenly the tracker on my phone said the order was ready and it was given to me 15 minutes earlier. So, I went back inside, but it wasn't until another 20 minutes that finally I was able to speak with somebody and show her the screen on my phone. The person I spoke with asked for my name and went to check and they found the order ready on the shelf, the exact same I noticed when I entered the store for the second time 20 minutes earlier. She gave the order to me, said sorry for waiting, and went for her business without even waiting for my answer. I have to add that the first of the two times I entered the store, I saw pizzas backing out of the oven and nobody grabbing them. One even finished on the floor. It was definitively overcooked. This is teh store where I usually go every Saturday to get 4 pizza and some deserts. I'm not sure now if I want to go...

I have mixed feeling at this store, sometime the pizza were great while some othertime really bad experience. This time I got excited because my two years old was saying pizza but very bad experience! Pizza was not cooked well, chesse and tomato sauce not evenly distributed so, it was too sour take a bite. Also, the dough was not cooked well at some part. May be I shouldn't have asked for pinapple topping. It might need little more cooking with toppings, however, that the baker would know better. My boy didn't even take a bite after that first sour tomato sauce went into his mouth.. It may sound its not a big deal but it becomes one because made experience for night bitter: didn't plan to cook dinner and other plans. Hope next time I will be lucky .... Thank you for reaching out. Nah.. I won't make any big deal out of it and I would never who made the pizza spotted. He/she didn't do it intentionally. Just wanted little more care from the team that their slight more attention will save runing someone other's evening, which is more than...

A couple of weeks ago, we ordered boneless wings, garlic twists and pizza. We received TWO breads, one in a box marked chicken, but no chicken. They said they would give me the chicken with next order, but it's impossible to get an actual person at the store. I got a call center guy who transferred me to the store just to get disconnected. Not happy :(

So, we went ahead and ordered online. Not good. We did get chicken, but the wrong chicken and it was not free because of their mistake last time. AND they put the WRONG toppings on our pizza.

The first time we tried this Dominos, I was actually impressed.... now that we've tried a few times.... nope, not good, they can't get...