Gurukrupa Indian Grocery & Copy Services — Local services in DeKalb Township

Went in primarily because it was an Indian store and it means lots of good tasty delicious foods, savories, aromatic tea and coffee etc. but in reality was disappointed a lot

Good Owners run the grocery store and the restaurant hence they were friendly and kind and welcoming. Good options available wrt grocery and saw lots of Indian food items. Though I didn't use the copy services etc. saw that they provide various services

Bad No, I wouldn't recommend drinking tea [ masala or any other type ] from here. It's a complete waste of money. Tea was over burnt [I suppose it was old tea leaves they were using again and again] or the tea was a day old. Bought Chole Batura - was super oily, size was disappointing and just spicy, nothing but spicy. Nothing to say about the taste.

Worst Billing - I bought a medium tea [ item in bill was mentioned as medium size] but price was for the large size tea. When I asked for the difference; the guy asked his wife, pretended to say that price was wrongly entered etc. Somehow, I wasn't convinced it was an error. If you're travelling by this place and enter to just have a meal and go; beware of such things that can happen.

General thought Indian food isn't that spicy at all; it's known for it's balanced and blended spices in the right quantity, richness of taste, freshness of the food etc. But what I saw here was just some food prepared in a rush with just chilly powder poured into it.

Will I go into this place again..... no, never, I am happy to get into a Starbucks for a nice...

I used to be a frequent customer when this was Copy Services for business printing and copying needs. I went in today to have an 11x17 page reduced and copied onto 8.5x11. I was not informed, however, until I went to checkout that there was a $5.00 minimum for credit card transactions (a new policy). I do not carry cash and the clerk informed me that they would not accept a company check from a local business. So I had to pay $5.00 for 15 pieces of black and white paper.

Merchant service providers (credit card processors) generally charge a fee per transaction (usually $0.30 to $0.50) plus a percentage (usually around 3%) so I understand why the managers don't want to have to pay a $0.50 transaction fee for a $1.00 transaction. But, the fair thing to do for both the merchant and the customer is to charge a credit card surcharge for transactions under a certain dollar amount for whatever their transaction fee is. So instead of having a $5.00 minimum, charge me a $0.50 surcharge on purchases under $5.00.

The staff was very pleasant and helpful, which is why I'm giving 2 stars instead of 1, but because of poor management decisions resulting in my experience today I will never return. The copy shop in Sycamore will have my...

Very sad and unfortunate that owners/managers don't know or don't care that they have such terrible customer service and even worse quality of their services. They can't seem to get printers to align correctly. they never have enough staff to handle customers. It took 45 minutes to print 12 11x17 color copies. While there, I heard 3 people and one caller complain about the poor quality of their services. Including the double booking of a moving truck, so the poor guy had to delay his move by 4 hours. The supervisor actually stood in the middle of the floor and apologized to everyone in the store saying, "I', sorry, but I'm the only one who knows how to do anything today." Clearly didn't make her co-workers fell good, and didn't give the long line of customers much confidence in the service they were waiting to receive. Will not give them any more of...