Dairy Queen Grill & Chill — Restaurant in Delafield

I called ahead if they had any ice cream cakes already made so I can pay and go and asked for a price. They said it depends on flavor and size. I asked for the regular flavor and to serve 15 people. They said "for traditional it'd be $28.99, no, I'm sorry $25.99. For customization would take a couple minutes but would be complimentary." I went and saw cakes without the price point given. I inquired with the cashier for the exact thing I was quoted and was told to find the cake I wanted within the freezer and coolers. Didn't find it again. I was using a company credit card and was given a budget for an employee's last day at work cake as she requested. I had to call my work to authorize an increase in expense only to find out the cake was 12" long and had about 8" of space to customize "congratulations xxxxx, we will miss you". Could only write her name and didn't ask for more than the sale of the cake. Maybe I was unclear over the phone with what I wanted, but I left the store annoyed and confused as to...

Worst service I've had in a long time at any restaurant. Our receipt said that Christine was our cashier; she was rude and quite unpleasant. I asked a simple question about the menu and she just looked at me like I was speaking a foreign language. It took a very long time to get our order, some of which I then noticed she had entered incorrectly. I paid $0.69 for a ranch dip and she didn't put it in the bag. When my daughter went up to get it she had the gall to accuse my daughter of lying about it! They have ads for hiring now, but who would want to work with someone like that? The kids meals have an option of a banana as the side, which is great, except that the bananas were so green my kids won't be able to eat them for at least a few days until they become ripe. I tried to complete the phone survey, but it disconnected as soon as the call went through. Save your time and money and go...

Walked in and wait 10 minutes, said hello and asked for help but no rush. Lady was very rude and said give me a few minutes. We waited another 10 before help. She came around the corner and said they don't have the cake. Criticized us that we didn't call the right place, we didn't give the right name, we were in the wrong. She continously rolled her eyes everytime we talked to her and explained the cake we ordered. Very rude when we gave her more than enough time to finish what she was doing we were in no rush. Sounds like this is not the first time they have had rude service. Seriously need a team meeting and talk...