Hahn Ace Hardware — Local services in Delafield

Let me preface this with, "I'll return to this Ace Hardware but not for cat food".

We had switched to a grain free food for our cats and purchased "Taste of the Wild" cat food at this location this past Summer. They did have to order it in from another store, however, as their cat food on hand had a "Best By" date of 5+ months earlier which I was not going to purchase. It was mentioned that they turn their dog food a lot faster than the cat food.

It didn't seem to be too much of a concern to the employee I mentioned it to as the same bags of food were there approx 2-3 weeks later when I returned to buy more.

At that point, regardless of any cost savings and to avoid the hassle of Ace bringing in cat food from another store, I researched other cat food brands and am now feeding them "Blue". Unfortunately, Ace lost my business regarding our pets.

The positive...Ace Hardware's prices on "Taste of the Wild" are substantially lower than Bentley's Pet Stuff, hence, why I was excited about this discovery. Petco doesn't carry this brand.

The negative...compromised quality on multiple bags of cat food due to "Best By" dates dated months earlier.

It was a concern I brought to the attention of a team member which fell on deaf ears and why it spurned a consumer to take their $ and spend it at...

I bought a very expensive product that technically was not eligible to be returned. When I got it home and tried it, I really did not like the performance to the point where I thought something must be wrong. I brought it back and was initially told it could not be returned. The manager, Matt, then discussed the situation with me, contacted the owner, and they agreed to accept the return without forcing me to buy anything else. I recently returned and bought way more than I originally spent based in large part based on the great service I was given and their willingness to work with me. Hahn is not my normal go-to hardware store just based on location to where I live, but I will never hesitate to stop in and purchase something there when I am...

Went to get my propane tanks filled. Ran the bell 3 times in 20 minutes. No one came out. Went in and 5 employees standing around the cash register. I ask if someone can fill the propane tanks. They said they’d call someone. After waiting 10 more minutes. Went in and asked for a manager. He was one of the five still standing around the cash register. When I told him what happened. He just turned and walked away. Will never go back.

I received a letter from Adam Hahn apologizing for the poor service I received. He told me the circumstances before and during my encounter with his employees. I appreciate the reach out from him and how he values his customers. I will give his store another chance and believe it will be a...