Applebee's Grill + Bar — Restaurant in Delaware

I ordered a steak fajita because after looking in the menu I saw a picture of it and it looked lovely tender succulent and juicy! And it advertised that it was made with sirloin steak and it came with 4 wraps. Also the description of the food in the menu never said a word about having rice in the dish! I asked for my fajita steak to be left whole and uncut so that I could order it medium rare and I would cut it myself. When my fajitas wraps arrived they came a good 15 minutes before the steak actually came. By the time my steak fajita arrived my wraps were pretty cold by then! Upon receiving my fajitas in front of me they were steaming up so hot there was steam flying everywhere! I looked down and there was a huge bed of rice over top of the fajita vegetables and on top of the rice set my so-called steak it was like rubber! It was so over caulked there was hardly anything left to it!! I talk to the manager and I told him this is not a sirloin steak he said no it isn't! I said what is it? He said oh it's a flank steak. I called him on the fact that in the menu it advertises the steak fajitas to be made with sirloin steak! And I said it has no mention in the menu about being served on a huge bed of rice! And also I said it says in the menu that it served with four wraps I got three and by the time my main dish got there my wraps for cold and hard! I don't think we'll go back there again because that's false advertisement! And the manager and this is the manager mind you, never had it a real reason or an excuse all he did was say oh well I'm sorry! I'm sorry doesn't feed...

My wife and I love the 2 for 20 deal and always upsize our steaks for the extra couple of bucks. The mashed potatoes are off the hook and the garlic green beans are awesome. I would give it 5 stars for food quality and the last visit id give it 0 stars for experience !! Thus the 3 star rating. Apparently "some lady" informed the pre-pubescent manager that I was on my way in to the restaurant and that I was drunk as a skunk! Kinda funny since I haven't drank since 2005 ! Anyway, as I entered, the mgr met me at foyer and informed me that I had to leave because I was "too intoxicated to be served " mind you I hadn't said a word let alone tried to order a drink! And who says that you can be too intoxicated to order food??!! So after I "kindly and calmly" explained to this non-shaving voice changing 11th grade "manager" that I was not intoxicated and that I haven't drank since 2005 when he was in pre-school and that he should verify things instead of taking the word of some uptight prudish female dog because that is what a real manager would do. So after the STATE TROOPER GOT MY INFO, chuckled to himself and left, I finally got to order our dinners and explain to the young manager the way he should have handled it and ho3 aw once I speak with his boss he would be lucky if he was still employed there as a dishwasher let alone manager!!! Then I felt bad for him so we talked he apologized gave me 10 bucks off my meal and we shook hands and said goodnight. Soooo...that is why a 3 and not a 5 star review this...

The food was good enough, but that’s where the positives end. The restaurant was not busy at all when we arrived, but they still wouldn’t seat us at a booth, as we specifically requested. There were at least ten empty booths at the time. Instead, they seated us about six feet from a string of empty booths. The reason given was “there were a few that needed to be cleaned.” I did see two empty booths that had not been cleaned. The rest were clean and ready to use. I understand it has to do with certain servers having specific zones, but it was still irritating, especially when they seated a family at a booth just diagonal from us. Both of our drinks were completely empty before we finished our appetizer. The server didn’t come back to our table until our entrees were ready. She eventually brought us refills. We finished eating, and I attempted to pay with the kiosk on the table. Our bill wasn’t loaded, so I called the server, using the feature on the kiosk. SEVERAL minutes later, she responded to our red blinking light and loaded the bill for us. The restaurant was still not busy at all. The servers were standing around talking. One was loudly visiting with a patron in an unprofessional manner, nearly the entire time we were there. The overall atmosphere of the place was terrible. Thankfully, the food was decent, but we won’t be back. The Applebee’s name deserves better than the Newark...