Chipotle Mexican Grill — Restaurant in Delaware

URGENT Health Hazard & Disgraceful Conduct at Chipotle – 2209 Concord Pike, Wilmington

To Chipotle Corporate & Executive Leadership READ THIS. DO NOT IGNORE.

My recent visit to your Wilmington, Delaware location was not just unacceptable it was a full blown food safety crisis and a disgusting display of incompetence and neglect.

On 05-05-2025 , I visited with my family expecting a simple meal. Instead, I witnessed behavior so unsanitary, unprofessional, and outright dangerous, I felt compelled to record the incident and I have the video evidence to prove it.

Your so-called “Apprentice” manager, Robert Durant, made a jaw-dropping decision: after a team member served what Robert claimed was “too much chicken,” he ordered him to reach into our bowls WITH HIS BARE HANDS and throw the chicken BACK INTO the shared food pan the same pan used to serve other customers.

Let me repeat that Food from a customer’s bowl was returned to the public line, by hand. That is cross-contamination, a clear violation of food safety laws, and a public health threat.

As a General Manager in the food industry, I was completely stunned. I calmly attempted to speak to Robert, assuming this was a teachable moment. Instead, he met me with rude, condescending, and dismissive behavior, showing zero professionalism and absolutely no regard for food safety or customer service.

The situation spiraled further when two additional employees Erica and Stefan began using foul language, yelling across the line, and creating a hostile, toxic atmosphere on the floor in front of my family and other guests. This was not a minor misstep. This was a complete breakdown of basic restaurant operations and human decency.

The only team member who showed any grace and professionalism during the entire ordeal was The young man who apparently gave us too much chicken who deserves recognition and a better leadership team.

This is a crisis. Not a complaint. And I am not just a customer I am someone with a trained eye for food safety, labor management, and brand standards. And I am demanding action.

I have reported this incident to the local health department and will be submitting the video evidence for formal investigation. I will also be sharing this publicly across all major review platforms to ensure the public is aware of this danger and the sheer disregard shown by this location.

This isn’t about customer service this is about public health, food safety, and your brand’s integrity.

Chipotle, do the right thing. Investigate this team. Pull the footage. Retrain or remove the management. And most importantly — protect your customers.

Because if you don’t, the health...

I’ve absolutely loved Chipotle every since I first tried them after my Beautiful daughter started working at the Media location!!! Aside from their Amazing food, their service is also totally on point as well! I think Maaaybe my only complaint would have to be the fact that even when you tell them c “just a lil bit” of so on n so forth, they Still manage to load you right in up, Lol!!! But I guess in hindsight, is that Truly a ‘Bad’ thing, I mean like overall n generally speaking… Pretty positive they’ll Always get all them stars from muah, Haha. Great food, great service and most importantly Great priced! My goodness, almost didn’t even mention that part, which personally is def way up there, when weighing the pros and cons of an establishment, imo. So there you have it…

(I mean, I’m pretty sure Most ppl have def at least tried this place, even if only once /which is hard for my brain to comprehend , honestly, lol/ but like C’mon now, This Is ‘2025’, right?! But like who really hasn’t at this point?! so anyway, if you dig Mexican food, if you haven’t yet, Please Do! Trrrust Me wheni tell you, your taste buds and belly will Both Thank You Sooo Much for it after, Promise!!! They certainty check Every box for this chick anyhow!!! ((Btw, is it entirely obvious at this point how much I just completely, utterly and wholly appreciate, adore and basically worship this darn place?? Well, if you don’t know, now you know!!! You’re Welcome and I told ya so!!!

((See ya on the other side, trust me it’ll feel like you’ve entered an entire diff universe for gods sake,...

Went to this place this evening to order two bowls and one burrito. They started with the burrito and the steak was almost over, there was just five or six pieces of steak left and he continued making my burrito with those six pieces, I told him that I have also ordered for two more bowls same with the steak, then he informed me that the steak is over and it would take 10 minutes to get the steaks ready. Then I informed him that I’ll wait because I do not want my burrito with just those six pieces of steak. I went to the sitting area and was waiting. After 15 minutes I did notice that the steaks were ready but none of them inform me that it was ready I had to wait another five minutes before I approach them and asked whether the steak was ready or not. Then they informed me that the steaks are already. No one have the courtesy to inform me that the steaks were ready even though they saw me waiting right in front of them I did not have to wait five more minutes. The quantity of the bowl was very less. The employees working at this location should be trained properly. The customer service was way below the margin and no one even bother to greet or show some empathy towards a customer who has been waiting for 20 minutes.

Would not recommend this place to any one.

Whoever is managing the store should go through all the reviews and try to implement the changes that the customer needs. There is a reason that the store has got only 2.8 stars and it appears that the owner or the manager is least bothered to bring...