KFC — Restaurant in Delaware

Until a couple of months ago, this location had a great manager. She had been there for several years. She was always hustling and customer-focused, always polite even though it was clear at times that she was understaffed. She mentioned that she would be leaving the location to go off to manager school. I cannot fault her; I wished her well. I visited this drive-thru KFC location about 2 months ago and asked for the usual 3-whole wing combo, which has been $7.59 for the past 3+ years. At the window, the new manager quoted me $11 and change, and I explained to her No, I get the same thing every week. She said it is no longer selling that combo. It is now $11. So I thanked her and excused myself, and I left. I thought it was poor customer service. Today, January 3, I decided to give this to KFC another opportunity because of past success at this location. I went inside and asked the counter hostess if they still had the 3 whole wing combo. She was new, so she turned around and asked someone who was preparing the sides, and this woman very ignorantly yelled aloud, “We do not sell it for $7.59 anymore; it is $11.00”. So I said okay, I do not want that. Could you give me an original two-piece white? After a long wait, I got my order and just left. Once I got home, I realized that I had gotten a 2-piece dark, which I hate and never ordered, but I decided to deal with it. I ate the leg. And then, as I attempted to eat the thigh, it was clear it was undercooked. I bit into the biscuit; it was also undercooked and gooey inside. I had never had an undercooked fast food biscuit in my entire life. I am highly disappointed. I believe that with this leadership change, your location will suffer. I will not return. I will share my experience with a picture of the...

This KFC is the worst I have ever been to. I made a mobile order at 6:19 and the app said it would be ready at 6:24. I arrived at 6:27 and was met with no one assisting the drive through nor the counter. I wait inside for about 10 minutes then go through the drive through since it was now moving. When I finally get to the drive through speaker, I’m told the order isn’t ready and that I have to pick it up inside. At this point, it’s 6:46. I’m back inside waiting and when it finally reaches 7:00, I just want my money back so I can go elsewhere to eat. I’m told they can’t refund mobile orders and that they’re still working on the order and just waiting on the mac and cheese. An additional 12 minutes later I finally get my food and they’re missing the mac and cheese. So I go BACK up to the counter and wait. I waited for another 5 minutes for the older employee to come back in from a smoke break only for her to ignore me telling her I’m missing the mac and cheese and she greets the gentleman behind me. That employee never came back to assist me, it wasn’t until the employee that handed me my food noticed I was still there and finally gave me the missing food.

What makes this even worse is that the place was empty and they have 5 people working the kitchen!

This was overall a terrible experience and a waste of my time. I would never return to this establishment and it honestly made me view KFC differently as a whole. I still want my money back as well. If I could give negative stars and employee reviews I would! I would advise potential future customers to avoid this...

Im a black women so i am allowed to make this remark (remember in life you cant do everything someone else does) with that being said… they need to rid some of the black workers here they are too comfy being nasty. They come to the window looking tired looking like they just fought with bonnets on, i mean the way they talk is just like what services are you really trying to attract? Like kfc how are yall holding on the way you are with this help??? I literally be wanting kfc all the time and go anywhere but kfc because forget that. Be forreal hire different types of people PLEASE! No one can fully enjoy the food with that horrible service! They all be outside smoking when you pull up then they get on the intercome sounding mad that you interrupted they puff puff pass session. I mean please care more about your customers just hire people who care that will change the game of this kfc and many other locations because atp i think they hire thise type people still paying them 7.25 cus there is no way! Go see for...