Panda Chinese Restaurant — Restaurant in Delaware

The food was mediocre, but the service was worse than the DMV on a 90° F day.

When I called up Panda Restaurant, the woman on the other end delightfully began the conversation with, "Hello, Panda Chinese, what your order?" I asked, "Do you have delivery?" to which she replied, "What?!" I repeated the question. She began speaking to a customer in the restaurant and hung up on me.

I gave her the benefit of the doubt that maybe a finger slipped and called back to repeat my question. This time she stated that they stopped delivery so I placed an order for pick-up. I began: "General Tso's Chicken combo..." which elicited another lovely back-and-forth. "Whaaat?" she cried, unsure of what I meant. So I explained in the simplest terms possible: "General Tso's Chicken, broccoli, pork fried rice..." She responded, "Okay, general chicken, broccoli, fried rice. OK. What else?" I gave her the rest of the order without incident.

So I got there 15~20 minutes later and told the women at the counter the last 4 digits of my phone number so they could find my order. Initially I was given the wrong order. I repeated the digits and eventually they got the right bag. Before the transaction was finalized, another hapless soul wandered in to pick up their order.

"Hi, I called ahead. Just Lobster Lo Mein," the poor lamb told the women running the desk. They stared at her blankly and responded, "Shrimp Lo Mein?" Confused, the patron repeated, "No...Lobster Lo Mein." As the two women continued to stare at the customer next to me, one began to speak to the other in Cantonese. After speaking in her first language, she said one last time, "Shrimp Lo Mein," in hopes that maybe that would have changed something. After much confusion, they finally agreed to make the girl another dish and finished my transaction.

Without verifying their contents, I checked that they gave me the three containers of food I had ordered and headed out. Once home I sat down with my boyfriend ready to enjoy an unhealthy indulgence and opened up the entree to find chicken & broccoli. Too tired to call them to complain, we resigned to eat the slightly healthier dish which, had it been what we wanted, wasn't that bad.

The moral of this flowery story (or TL;DR): Don't go here, people! I have no idea how this place is still in business considering that not only did they hang up on me and screw up my order, but the person who walked in while I was there also had THEIR order messed up! Reading other reviews it looks like it's also pretty common for them to hang up on people. There are other options close by, so avoid this...

Came here today for the first time and the last. It is hot as he** in here which makes me wonder about the cleanliness of this place....flies everywhere. I ordered a combo meal that came with an egg roll and I asked if I can substitute the egg roll for spring rolls and she said "50 cents extra" I looked at the menu and pointed to it and said "but the egg roll and the spring rolls are the same price $2.10". I asked her how many spring rolls I'd get if I ordered the appetizer for $2.10 and she said I would only get one spring roll. There is no way they were charging $2.10 for one spring roll! I know I sound petty for complaining about a spring roll swap, but it's the principal. You treat your customers like crud, you lose them. I'll never be back and will be calling the health department to check in on this dump.

Rice is crunchy and old, meat seems old.

Just called as a random customer and asked how many spring rolls come in an order and the man said "2". I told him he just lost a customer over a spring roll and his...

ABSOLUTELY horrible !!! I've been ordering from Panda for a while now and always had good food. But, tonight I ordered 2 Shrimp Lo Mein combos with pork fried rice and the kid on the phone even repeated the order to me. I get there and they made 2 PORK lo meins. They told me either I had to take the pork lo meins even though THEY made the mistake or they could not help me. The lady said she couldn't make the Shrimp Lo Mains I ordered so, I left with nothing and ordered from another Chinese Restaurant online. Panda is 86'd for life for their horrible and unacceptable service! Take responsibility for...