Papa Johns Pizza — Restaurant in Delaware

19330 Lighthouse Plaza Blvd, Rehoboth Beach, DE 19971

On Thursday, July 17, 2025, I visited the Pizza Hut located at 19330 Lighthouse Plaza Blvd in Rehoboth Beach to place an order. When I walked in, the gentleman working was in the back on the phone taking another customer’s order. He was polite and greeted me as he walked to the register, but I noticed he was stretching his face and playing with his hair.

After I placed my order, he went straight to making a pizza without washing his hands. I asked, “Aren’t you going to wash your hands?” His response was, everything up here is sterile—it’s clean.” I reminded him that he had just been on the phone and touching the register, which is not safe food handling practice. He replied, “This isn’t your order anyway,” and then said, “The oven kills all the germs.”

At that point, I asked him to cancel my order and refund my money — which he did.

I initially planned to wait before leaving a review because I contacted corporate, but the lack of response from upper management made me feel compelled to share my experience. If this employee is acting this carelessly in front of customers, I can only imagine what happens behind the scenes.

Whether it was my order or not, he was still putting his unwashed hands into ingredients — which is completely unacceptable. I used to enjoy their food occasionally, but I will not be returning. This employee clearly needs proper training in food safety.

All I can say is: beware before eating at...

Ordered a pizza and also garlic knots. Both boxes were DRIPPING in Garlic sauce and the boxes were soaked in garlic sauce. There was a PUDDLE of garlic sauce through the pizza box and it was a mess....I didn't even have a place to put these messy boxes down, and the pizza was inedible. I called to speak to the manager and he did not apologize and basically did NOT offer to remedy the situation. He didn't know what to say other than. ('Uh...uh. well not sure what to do.....uh..uh') I had to tell him the pizza was inedible and I wanted my money back. He was not helpful in any way. He hung up on me and when I called back and pressed '5' for manager he kept putting me on hold for almost 30 minutes. I would NEVER buy from the location in Rehoboth Beach again. The worst customer service I have ever experienced, yet he said he was a 'manager'. An absolute waste of my time and money!!!!! Unfortunately I can't recall his name because he spoke very low on the phone. I will be following up with his manager due to my experience tonight 3-11-2025. THE...

I order delivery from this Papa John's location more than any other place. I've been meaning to write a review for a while now, but I wanted to get the names of the delivery drivers first. Tonight my order was delivered by Brandon; he was great, very personable and everything arrived in perfect condition. I have also had the pleasure of dealing with Don several times, and I can state the same things about him. I will say that AJ is a standout; when he delivered, he also brought plates and napkins, which I thoroughly appreciated. He has a great smile and wonderful personality. I have been to the store one time in person, and the entire staff there provided top-notch customer service. And of course, the food is always delicious. I love the Papa John's pizzas. Also, I get this chicken bacon barbecue Papadia that is bangin' and I suggest the brownie for dessert. Today, however, I'm about to try the Oreo bites. Yes, five stars for this Papa John's in Rehoboth Beach. Just wanted to let you know I appreciate you guys. Keep doing what you're...