BIGGBY COFFEE — Restaurant in Delhi Charter Township

This is the best Biggby location. The weekend morning crew are very friendly and provide excellent service. Drinks are always hot and made perfectly. Bagels are good too. Missy is the drive thru person on weekend and she is always happy to see customers and is so nice!

I started going on weekday mornings before work now. Drinks are fine.

But that Saturday and Sunday weekend crew is 10/10 every visit!!

EDIT: I really wavered on this because maybe I’m too sensitive but I decided to post because I hope the employee sees it and learns something. I went last week during the afternoon for my usual order. It is a very fussy order, but they get it right and it’s delicious. Yes, it’s decaf. The young lady took my card and handed it back and the window closed. I overheard her say “I don’t want to judge but decaf?” And then I could not hear the rest. I am always so friendly when I go and I tip well because the order is fussy. I keep spending money on Biggby because I like the flavor, and don’t want to give up my coffee treats. There is still some caffeine in decaf. But maybe before you judge consider that some of us have doctors that told us no more caffeine in our lives for health reasons. Some of us can’t have dairy. I’m sorry that makes for a fussy order but isn’t it better for business to keep getting my business and tips than break up with Biggby entirely? I always tip. I am always friendly even on my worst days. I am hoping I can receive the same friendly customer service back...

I hate to write a bad review about Biggby since I have been enjoying Biggby for 5 years and actually have worked at one not that long ago but this location (Holt) was my worst experience. :( Right when I walked up to the counter, the barista taking my order was literally eating a cup of soup at the register, didn't smile at all and looked really irritated taking my order. I ordered a simple cookie creme freeze which the other girl put too much milk in it. A lot of the stuff in there looked kind of run down and bare. The one that took my order was kind of snobby. I am giving two stars instead of one because maybe she was just having a bad day but that was just awkward going into this biggby especially since the guy behind me had the biggest smile on his face until he ordered a drink and left not smiling. Definitely not following PERC.....

The coffee is really good and the food is awesome too. The bagel sandwiches are excellent. The reason I'm rating it lower in the reason that I avoid coming here 75% of the time is because of the extremely awkward and off-putting ending to every transaction. They ask you if you want to tip them. This is a step worse than everybody spinning the screen around to ask for tips. It's like you're going to a restaurant and the server stands there asking how much you're going to tip them. It's the worst part of the conversation and absolutely hate it. Maybe it doesn't bother other people but it honestly bothers me a lot and makes me feel extremely awkward. Sometimes I want to tip and sometimes I don't. It feels obligatory though and I end up going to Dunkin more often due to this. No offense to Biggby or the...