Edru Soft Serve Drive-Thru — Restaurant in Delhi Charter Township

Poor service and disrespectful attitude! Last night, I was getting two flurries to bring home to two of my friends who were staying over. While both flurries they had asked for were very basic, in my opinion, (each flurry having only two mix-ins), the lady taking my order seemed to have a very hard time memorizing the selected ingredients for each flurry and asked multiple times to be reminded of them, each time appearing more and more annoyed, for some reason. When she finally proceeded to making the first flurry, it turned out they had run out of one of the toppings chosen. I totally understand that those things happen, so I picked the closest “replacement” and was eventually handed the first part of my order. However, the contents of the cup looked nothing like a flurry, more like a low quality watery shake. The amount in the cup clearly fell short of the “large” size too. Before I could even point that out, the lady got to working on the other flurry only to inform me a few minutes later that the plain vanilla ice-cream base was no longer available and that my remaining options were chocolate or twist. Knowing for sure that neither of my guests I was getting ice-cream for likes chocolate flavor, I figured there was no alternative possible in that case. Moreover, in my situation it would not have been nice to bring home just one flurry (the look of which had deteriorated even further by then after all the waiting). So I politely tried to make it clear that I would rather get a full refund given there was no way my order could be completed in full. In fact, I believe I should have been handed both flurries at a time, in the first place. The lady replied she would call the manager, and when the latter showed up, I was bluntly told that I could only be refunded for the portion of my order that I hadn’t received, exactly because the completed portion was already in my hands. Well, that one was definitely not of much use anymore, to say nothing of the fact that it had initially turned out quite sad! The manager then rudely gave me half of the cash amount I had paid and shut the winds thus indicating they were “done with me” and leaving me completely perplexed and, I have to admit, quite upset. Now, I’m not the kind of person who gets petty when faced with every little mishap in customer service, yet such lack of professionalism at various levels that this place demonstrated is absolutely appalling. It is highly unlikely that I, my family members and close friends will ever be coming for ice-cream to...

Oh my gosh, I love 😍 going there and trying all their different flavors of ice 🍦 but my favorite so far is the lemon 😋. And you don't have to wait in line like the other one down the street. I can't wait to see what I am going to try next, thanks for the delicious ice 🍦 Edru's and they have a drive-thru if your don't want to...

Slow service. My friend and I ordered the same size cone and mine was filled correctly while his was...