8/2/25 11:00am
Let me start off by saying I rarely give less than a four star in my reviews.
My wife and I finished driving five hours from Phoenix Arizona and we were really hungry so we stopped in. When we walked in we asked the server if we could sit at the bar this way we could eat quicker and leave because we still had a long drive ahead of us.
So we sat down at the bar. After about a minute my wife mentioned she had to run to the restroom and she asked me to order her an iced tea. She was gone for about five or six minutes so it was actually quite long but during that time there was a woman in front of us that was taking the orders off of the window area near the kitchen. The whole time my wife was gone this woman never acknowledged me and after my wife came back as I said it was probably a good 5 to 6 minutes she was surprised that she didn’t have her iced tea and I told my wife I said the woman isn’t even acknowledging my existence.
She didn’t say hello she didn’t say I will be right with you she literally ignored me and so I told my wife I had to run to the restroom. My wife said by the time you come back if she doesn’t acknowledge me we’re just gonna leave. I purposely took my time so I was gone for maybe four minutes because I wanted to see if she would acknowledge my wife because I wanted to give her a chance maybe she was busy I don’t know. When I came back my wife said let’s go. I said wait what? She said she didn’t even look at me one time.
So we got up and walked out and I looked over my shoulder to look back at them and at that point one of the cooks and that woman were staring at us as we were walking away. It was as if they didn’t even want us there and they were waiting for us to leave because that was the only time they acknowledged us.
I didn’t even get a chance to try to food so I’m not gonna give it a rating I just gave the Service a rating which is terrible. There’s nothing less than a one star otherwise I would’ve given it that. Management needs to do something about their staff And start letting them know that they need to learn some Customer Service...
Read moreVeterans Not Honored here!!!
I went in to this establishment Monday Evening 11,12,2018 To get myself dinner. I asked the staff if they gave anything for veterans day? I was told not anymore. That it was only on that morning. I asked if they gave a discount? I was told no....
I was hungry, and because I drive an 18 wheeler. I am limited as to where I can get a meal Due to the size of my truck. So I went ahead and ordered ironically... the ALL AMERICAN SLAM..
I guess a lousy 10% off could have cause these people to go bankrupt!!
I could certainly pay full price for the meal I make enough money to afford it but it is sad that a place Like this. Claim to support millitary
And the general public give these people their business because they make it sound they are patriotic.
In response to the answer from that Denny's owner
That was the answer I got from the manager that evening...
Because the rest of the staff had no clue and they had to go ask the manager that evening so that was the...
Read moreBest Denny's we've been to! We stopped here with our kids on our drive from Texas to Arizona and it was a great experience for us tired travelers. 3 out of the 4 of us are vegetarian, and I was really craving a salad after lots of snacking and fast food stops. We got side salads and the portions were generous, the veggies were fresh, and the salad was delicious. My son ordered hash browns and a strawberry banana smoothie which he liked and my daughter ordered the mozzarella sticks. We had pancakes for dessert which were fluffy and delicious. The food was very fresh and didn't take long to receive. Our server was very nice and handled a somewhat busy evening calmly and with ease. She greeted all customers with a smile and friendly demeanor. The girl at the front was wonderful, very friendly as well. We were overcharged on our bill and she immediately took care of it. If we ever attempt the drive between Texas and Arizona again, we will definitely be stopping at...
Read more