Mr Gatti's Pizza — Restaurant in Denham Springs

I strive to maintain neutrality in racial discussions, recognizing that God created everyone, regardless of race, social status, educational background, or gender. Last Saturday, I was unable to post due to feelings of anger. As it is written in the Bible , "Woe unto evil doers! God is watching, and no bad deed goes unpunished.

I have a special needs grandson, and on Saturday we celebrated his 9th birthday 🎁 at this local pizza establishment with a small game room, a tradition we have maintained for several years now without incident. I must admit that I am not a regular patron of this establishment, primarily I don’t prefer their pizza.

However, Saturday’s experience was distinct. My husband and I arrived simultaneously with my grandson's maternal grandfather and his wife. Upon attempting to place our order, we were informed that we could only purchase the buffet, as they had encountered issues with people ordering other menu items. For instance, I desired to order the hot wings, but I was required to purchase the buffet in addition to the wings. Given that it was my grandson's special day, we opted for the buffet, and I simply removed the meat from the pizza as my meal.

Upon entering the restaurant, the same individual who had taken our order proceeded to inform us that the birthday party host had not paid for the “party room” but had been given it due to a prior cancellation. The party room itself was a confined, narrow, and enclosed space.

My youngest son arrived with a gift for my grandson and entered the room. He’s very health conscious and adherent to clean eating and exercising, he does not consume much if any fast food. As he was interacting with my grandson, the same lady abruptly appeared at the door of the “party room”, screaming and yelling at him to "Come out now and PAY for the buffet that he had the cashier up there crying because he didn’t pay for a buffet!" We were all taken aback by her screaming and yelling.

As he departed, kissing me and hugging his father and stepmother (who had traveled from Mississippi) goodbye, she continued to scream at him. My daughter and I proceeded to speak with management, and the young lady, Lani, who identified herself as the manager, emerged. She was kind and apologetic for the lady's behavior, who had retreated to the back offices. I requested that she come out and apologize for her disrespectful behavior, but she failed to do so.

I expressed my dismay that, in 2025, a professional business would exhibit a demeanor reminiscent of 1968. As a nurse with 33 years of experience and Pastor, my son who is a travel/strike/ICU nurse, and my daughter, who holds a Doctorate of Ethical Leadership/ Educator, we were not attempting to steal pizza. We were simply maintaining my grandson's birthday ritual, as he has autism and thrives on routine. However, as of yesterday, that ritual has changed.

People we must do better because God is not pleased and neither am I. It took me several hours to recollect my composure in fervent and deep prayer! If you know me, I love everyone regardless of ethnicity, education, or any preconceived statistically barriers! Satan will not WIN! My prayer is that we all come to Jesus with repentance. I am sorry that to enter an establishment you have to order their buffet. I did not notice the sign until we were leaving. I overlooked that as we have eagerly celebrated Nehemiah’s birthday there for the last 4 years or more without this happening. I have ordered it in the past and opt for other menu options. But to be screamed at and demeaned is not acceptable .

Pastor Charlene Gaines...

If I could give six stars for birthday value, I most certainly would. The pkg was VERY reasonably priced, and we received so many extras, i.e game tokens and party favors, that my son in law said he felt like he paid them and they turned around and gave it right back. By the same token, the games can add up. Your party, however, is for 90 minutes, so if you take your time with pizza, cake (we brought our own and I don't know if they have any available) and presents, there's not too much time for kids to run out of complimentary game tokens during your party. If you have a limited number of kids and want to stay awhile and let them go nuts in the arcade, you can. You would want to put your stuff in the trunk as you would no longer have your private room, but you can stay as long as your time, patience, and pocketbook will allow. Last but not least, the service was spectacular. We had our own partyserver, bust person, concierge, and Jacquelyn of all trades that was somehow rolled into one young lady in her late teens. She was FANTASTIC (Tobias' party, Denham Springs, 5-7 pm 2/13/21--- if there's a Mgr that sees this 😀). Every employee we saw seemed to have a temperament suitable for the job. NONETHELESS, I have to warn you the wrong type of partyserver could really hurt your party. If you are concerned, you could ask around or go there for dinner and checkout the staff and atmosphere. In reality, however, even if you find a partyserver that everyone said was great and they agree to your request to schedule her/him for your event, there's always the chance she/he could get sick that day. I THINK the best insurance policy for your young one's big day would be to have a backup plan. If the server is not up to par, Gina will do this, Lisa will do that, and we will only rely on the server for things we cannot do (get pizza and drinks out of the kitchen etc). Most of all, We Will Remember Why We Are There and Maintain a Positive Attitude and a Smile so we don't infect the kids with our (very reasonable) irritation and displeasure. We will be the adults, make our kids happy, and be the heroes of the day. Then we will set aside plenty of time the next day for a phone call (or two) and a detailed, scathing review (or two, or...

Had my son’s 6th birthday party last night. Absolutely HORRIBLE experience. This was not my first birthday party to have there but was by far the WORST. To start with I received a phone call almost everyday to confirm the birthday party until the very day of. Yesterday I received a phone call to confirm the birthday party and how many guests we would have. They wanted to know this information because they had double booked birthday parties by mistake. They wanted to know which party was bigger so they knew which room to prepare for each of us. We get there and they had a smaller party in the bigger room and the bigger party in the smaller room. Our room was prepared with paper plates and cups only. We were supposed to have party favor bags but they were out and did not inform us of this until we arrived. I could have brought my own. They also proceeded to take our pizza order in which I had placed over a week ago. Pizzas were not ready tokens for the kids were not ready drinks were not ready because they could not find but one pitcher for drinks and we did not have enough room in our party room for all of our guests. Our sweet little hostess apologized over and over again however I am still very upset over this. I received a piece of paper from the hostess to give a review at the end of our visit. The hostess is the one responsible for coming to retrieve the review. After the experience that I had of course I would not give a good review. The poor girl was very upset at what she had read on the paper regarding our service for my son‘s birthday party. I was approached then by another large gentleman who questioned me as to why I wrote what I wrote on the paper and made his host cry. This is very unprofessional and this place is run by children and I will not be back nor will I recommend this establishment to anyone in the future. Get it...