Famous Philly Cheese Steak & Wings — Restaurant in Denver

Being a cook, I am constantly critiquing the establishments I frequent. I eat here about once every month. The sandwiches are always good and it’s no frills, in and out. Today was a bit different. The long-haired lad that took the name of my online order went into the kitchen and loudly spoke for 5 minutes. He returned with what I thought was my order. It also included a cold item so I inquired, not seeing a separate container or bag. At this point, I should have looked through the bag to make sure my entire order was there, but was amazed at how checked out this guy was. To my surprise, when I got home, there was no sauce for my side, which is clearly on the online order, don’t you hate it when a place doesn’t give you your ranch, catchup, buffalo sauce? It’s sort of ruins the whole reason for ordering that item. My point is this. If you work in a restaurant, check your order before it goes out. I don’t work there so have some pride. If you don’t, you are doing a disservice to the customer, the reputation of the establishment and owner, and most importantly to yourself. Be professional and make your job your priority.

REVIEW UPDATE 5-10-24 I ordered a sandwich and some potato salad anonymously yesterday. Instead of using my Google app to order online, I called it in to remain anonymous. Surprisingly, I’m pretty sure it was the same fella from last time, and that was confirmed when I picked the order up. I am happy to report that all went well and he was very attentive. I received everything in my order and found that the sauce that I had ordered last time was not available on the online menu. It seems that my initial post was probably read and lessons were learned.I won’t speculate but wanted to share my recent experience as a positive. I have updated to four stars because personally, I might eat at their extensive outside dining area, but always order takeout for a home meal. Thanks guys, sandwich and potato potato...

Placed my order and got an error, my wife paced an order and didn't get an error. 5 minutes later I received an email confirming my order was received. She called the restaurant, was placed on hold for 5 minutes, explained the situation to the manager, Chris, who stated that both orders were ready and that it sounded like we were trying to scam them. After arguing and needing to state the obvious that we only wanted one order, he agreed to relinquish the food. When we finally showed up to the restaurant the food was not ready. I waited 5 minutes in good faith and then requested both orders to be canceled. While waiting for the food, the point of sale system also experienced an error. When I called the manager Chris for an explanation he stated that their policy is to not have their food ready before the client shows up? I requested the owners name and contact info but Chris the manager declined to provide such info and would not give a reason why.

I've been to this place once every couple weeks for almost a year now and it is a shame to be treated in this way when the technology was obviously at fault. We were not rude or disrespectful in any way, just didn't want them to make two orders and to be charged twice.

The reaction of the manager was uncalled for and the worst demonstration of customer service I have experienced in a while.

Chris the manager accused my wife of being a scammer and then proceeded to lie multiple times. If I can't trust the manager of a restaurant how am I supposed to trust the food?

The owner should be aware of who is representing their...

FINALLY!! I grew up just outside of Philly, and I'm sure I've eaten more cheesesteaks than 99.99% of the people living in Colorado right now, and I've tried for 2 decades to find a true, authentic Philly-style cheesesteak. So many places claim that they have one, but they just don't know how to make it properly. This place is the real deal! This is the best, most authentic cheesesteak I've ever found outside of Philly. I plan to come back here regularly now.

The only negative I'll say about this particular location is that the guy working the counter was very unfriendly. When I stepped up to the counter, he barely looked at me and didn't greet me at all. I refused to say a word until he apparently finally felt obligated to say Hello to me. Only then did I place my order. Anyone in a direct customer-facing job like this should at least act like he cares about the people who come in to patronize his business. I'll come back here for the food, but being a little more friendly and welcoming would certainly go a long way towards ensuring the satisfaction of...