Renaissance Denver Hotel & Conference Center — Restaurant in Denver

I've always loved hotels and have stayed in some spectacular ones like The Fairmont in San Francisco and The Plaza in New York. I've also stayed at Embassy Suites, Westins, and Motel 8s. I recently spent 12 days at the Renassance Denver Hotel and Conference Center. This experience nearly extinguished years of good feelings for hotels. By the end of my stay I felt like I had escaped a poorly run penitentiary.

I reserved the Renaissance Denver for over three weeks because I'm settling a divorce and in-between my old home and finding a new home. When I made the reservation I let management know my son and I needed a place that felt safe. We had our dog with us and all our belongings were packed in the car. We paid for a suite on an upper floor. Halfway thru the stay I was told that our suite had been double booked by the computer. The “Manager in Charge” said there was nothing he could do. He kept repeating that “VIPs would be checking in and we had to move.” My son called Marriot (who owns the Denver Renaissance). We were told to stay in our assigned room and everything would be worked out. We were told by Marriott that our case was being “escalated.” I asked the “Manager in Charge” for a room of an equivalent size. He said that all large rooms were “needed by VIP’s.” I asked for two standard rooms that connected. I was told I would be charged double. Marriot, over the course of more phone calls, again said everything would be remedied and to please stay in our original room. We were even told we had been moved into the presidential suite. This was so far from the truth I wanted to laugh but that was the exact opposite emotion I was feeling.

The next morning, the “Manager in Charge” pounded on our door. I answered in my nightgown. I'm a 6O year old woman with Multiple Sclerosis. The staff knew of my disability and that I was having a flare up. My question is why security was needed to physically remove me from my room? I felt physically threatened and intimidated. My son and I didn't have anywhere else to go. We packed within 20 minutes. The new room had a thick black line of mold in the bathroom and smelled terrible. My son developed hives. After 36 hours I asked the “Manager in Charge” to move us to any other room. He refused. We asked the other managers to help. They replied that they “didn't want to get fired.” The “Manager in Charge” rules his staff with an iron grip. Regarding the case with Marriot. When contacted by the corporate office, the “Manager in Charge” fabricated, saying it was a credit card problem. It was not a credit card problem. As soon as I moved to a standard room my card was run without a problem. There are more wretched details about the worst hotel stay I've ever experienced. I want to clarify that the staff was kind and polite. Two managers tried to help. The “Manager in Charge” insisted any decisions regarding me and my son had to be run by him first. This prevented any other staff from fixing the problems that continued. My credit card is still being charged although we vacated the Renaissance Denver over five days ago. I have followed up with the Renaissance Denver and Marriot. Marriot says the “Manager in Charge” has closed our case. Of course he closed a case that showed his actions as threatening, coercive, undeniably unprofessional. I ask—how does a Hotel Manager get to close a case that Marriott is supposed to be investigating? How is this ethical? When I found another hotel with a vacancy we checked out immediately. As we drove away, the crowd of homeless lighting crack pipes while leaning against the outside wall of the Renaissance Denver Hotel and Conference Center summed up our experience. I actually wanted to warn them to stay outside.

This review is a warning. Any hotel, any hallway or covered street corner will provide better service and comfort than the Renaissance Denver Hotel and...

I have never written a bad review about anywhere. Ever. I love sharing my honest opinion about the places I visit because I rely on reviews heavily when choosing where to go for food, where to stay, etc. October 25th-28th this past month my boyfriend and I came to stay for our 5 year anniversary. I was so excited and we saved up for 3 months. We finally have the room booked and we show up the day of. To be expected parking is outrageous. 17/day 19/overnight. But again we expected that. It’s in a not so good area , we didn’t feel safe walking around at night whatsoever. We also read that there would be construction which is no problem since we are heavy sleepers but 50% of the entire interior of the building was stripped and during every day of our stay was extremely loud jackhammering/ machinery that could be heard from the highest floor. We started at room 344 and walked in excited and optimistic. We booked a king suite with balcony because we love sharing coffee and reading in the morning on the porch together. Everything was disgusting. We couldn’t even lean against the railing there was so much gunk and grime. The balcony floor was so gross we didn’t even go out without shoes on. There were also dirt marks on the wall and chunks missing out of the carpet that is shown in the photos. We went down after dinner the first night of the 25th and they told us the housekeeper would not be able to understand our request as she doesn’t speak english and that she was the only one there so it could be a while. We asked once more before we went to bed and they said she’d be up in 10 minutes after I asked them if I could just have a mop bucket and some cleaning supplies and I’d do it myself. They ended up never showing up that night. We talked to the manager Darryl the next morning and he apologized and said he would have it cleaned by the time we got back. My boyfriend even called while we were out (for 6 hours) to make sure it would be done and he assured us it would be done again. We got back and the balcony was still dirty, so we didn’t even go back down. The next and final full day my boyfriend finally got them to upgrade us to a suite on the 12th and highest floor, room 1201. The rate of this room is supposed to be 1500 A NIGHT. It was a bit better than our first room but I was not impressed in the slightest, no microwave, shower had hair stuck to wall, one of the lamps didn’t work, the list goes on and on. Not to mention as a “sorry” they comped breakfast for us and when we went to redeem it they told us “no you aren’t on the list” we had to explain it to her 3 times before she finally had the lightbulb moment and allowed us to serve ourselves at the buffet. There is no communication between staff, no care for their customers experience or customer service at all. They effectively ruined my trip (which I got proposed to on). This was supposed to be essentially a weekend to remember and well Renaissance Denver Central Park hotel you made it the most memorably horrible trip me and my now fiancé have ever had...

I live in the Denver Metro area and stayed in this hotel circa April 2023, because I had always admired the hotel for years and wanted to see what it would be like to stay there. I have visited the restaurant for breakfast about three times, two of those times were before COVID. Then the breakfast buffet was really good and had lots of variety and excellent service. When I stayed in the restaurant and partook of the breakfast buffet then, the service was okay, but the food selection wasn't quite like it was prior to COVID. The bed in the handicapped room was horrible! It was a thick mattress that I could tell was quite worn, and was sitting in a wooden box. The whole bed was so low to the floor that I had to almost get down on the floor to get in and out of the bed. I had severe hip pain all night that night and for two days there after. I only stayed in the hotel one night, thank goodness. The furniture in the room and through the lobby was worn out, the fabric was faded and the wood was nicked, pitted, and beat up. The furniture in the rooms and lobby looked like it had been obtained from yard sales and thrift stores. In fact, I've seen better furniture at yard sales and thrift stores than the furniture that was in this hotel when I stayed there. The wallpaper in the room I as staying in was bubbling and peeling off of the walls. The room was dark, dingy and small, and the entire hotel, in general, seemed rundown and sad-looking. I agree that this hotel is located in a neighborhood that has been bad for decades. I can remember going to breakfast a few times in the 1980s when this hotel and the hotel next to it that is a Holiday Inn now were new hotels. One time when we were in the one that's a Holiday Inn now, my mother told me that she observed a hotel employee deny entrance to a man who appeared to be homeless back at that time. It sounds like standards of safety, security, and decently have been lowered if the hotel is letting letting dirty derelicts in to sit and sleep on the lobby furniture and in the entryway to the hotel.

This hotel looks interesting from the outside, but the inside really disappoints. I agree with those who feel that this hotel is no longer worthly to be part of the Marriott brand. And by the way, I got charged a $50.00 room fee even though I had more than enough Marriott Bonvoy points to cover my room charges. I think whoever owns this hotel needs to do one of two things: Clean up this hotel and bring it back up to 4-star standards or; convert it to an apartment building to house the Denver Metro Area's...