Big Tomato Pizza — Restaurant in Des Moines

Ok first, I never write reviews panning a place. I've written a few to rave about someplace I like, but never to pan one. Don't go here! Don't order delivery, don't even give them a second thought, they don't want your business. I am in town on business and ordered from them last night, the pizza was ok, but arrived quite cold and more than a little burnt. The service was...somewhat attitude ridden. But the flavor was good, and they have some interesting menu options right, and hey, i'm a New Yorker, so the attitude wasn't that big a deal to me?

So I decided to give them another shot tonight (given the relatively limited number of late night options in downtown Des Moines for a food delivery). So I place my order and ask the guy for a side of their Cajun sauce to dip my crusts in, and the guy say's, "You ordered last night didn't you....i got in trouble for doing that side of cajun." I'm like, really, why is that, and he's like, "...it's too much trouble...." So I say, "Really, it's too much trouble to put a little sauce in a cup?"

I ended up not ording the pizza. These guys let an order go rather than put a little sauce in a cup....wow....that has to be the worst customer service i've ever...

HORRENDOUS CUSTOMER SERVICE & MEDIOCRE PIZZA. I ordered a pizza for delivery and was told it would arrive in around an hour. Over 30 minutes later they called back to tell me that they couldn't deliver to my place after all and had to cancel the order. However I was still charged full price. When I noticed the charge on my account a couple of days later I called them for the first time to request a refund. I was told to wait 3-5 business days for the money to appear back in my account. So 6 business days later I called back and was told that the only person who could help me was the business owner & that I needed to call back between the hours of 9-11 in the morning, when he would be in. So I called a 3rd time and got no answer. I called back a 4th and final time and was told that the owner was not in and to try back the following week. Over the course of 4 phone calls nobody apologized, offered to take a message, or give me a callback. I finally had to dispute the charge through my bank. Side note, I tried the pizza a couple of days after my initial order and it was average. You can get much better pizza elsewhere & don't need to give your money to a business that at best is negligent and...

We drove a few hours out of our way to have Big Tomato pizza, as we had some delivered about a month ago while in town. It was incredible, the sauce was wonderful and the crust, a wonderful replication of New York Style, foldable, and fairly thin.

So tonight we are driving cross-country, and chose to go through Des Moines for more GOOD pizza. We ordered the exact same pizza as before, and what we got was a weirdly dense, deep-dish type pizza.

A huge bummer.

I asked the gal behind the counter if we got the right crust, and she nonchalantly said that yes we did… but there was a new guy, and it was his first day. She really truly didn’t care that we were bummed about the pizza. No offer to make another, which would have been nice, even though we would have refused.

Anyway, there is something in the window about lousy customer service, or something to that effect.

So, no surprise really. But that gross crust really took away from the sauce they have that’s pretty good, but it is what it is.

Moral of the story, make sure whomever is making your pizza is not...