Jimmy John's — Restaurant in Des Moines

I order from this location quite frequently. Sometimes, it's pretty good. Good food, fast delivery, no issues. But I feel that more times it's just NOT. My order will be messed some way (forgot to add or remove something or not cut in half, and I ALWAYS ask for that). I can get over that. What I can't get my head around is the delivery. "Freaky Fast" HAHA! One time, it took an hour and a half from when the notification said it was out for delivery. Soggy sammie and a large root beer with about 3/4ths of ice melted. And I don't normally order at peak times. Recently, I can't even get delivery. The app tells me that it's not available. The only thing I can think of is they can't hold onto drivers, which sucks, but they need to maybe pay better or find better help. I'm a stay at home dad, and this order once a week is literally my peace. DO...

Went to drive thru and as i’m letting the guy know in advanced that we will have 4 sandwiches a woman interrupts me and says to go inside instead because they are short staffed and it will be easier. Which doesn’t make any sense because if I go inside…. They will still be short staffed. Theres only 2 cars in front of me. It wasn’t busy. After telling her no that we’re gonna stay in the drive thru she kept being persistent and kept telling me to go inside. Something must’ve been said in the restaurant because the guy then starts to take my order. But when we got our food we were missing a sandwich. Turns out they didn’t complete our order and my sister had to end up going inside to get her sandwich. The old woman taking my payment was very sweet but the experience here...

The gentleman who made my sandwich and answered the phone was super nice and understanding as for the driver, he should not be working. I ordered food at 539pm and I didn’t get my food until 625pm. I called and asked why it was taking so long and the gentleman was upset and said it should’ve arrived a while ago. Knowing he remembered my order must mean it wasn’t busy. Once the driver arrived he said “it was 40 minutes, I timed it”. But exactly, 40 minutes, with an attitude and I had 3 others with me that heard it also. The driver should not have that job if he’s going to slack and be disrespectful thinking him ‘keeping time’ of orders is okay. I was only 6 minutes from the store… disgusting and...