KFC — Restaurant in Des Moines

Store was quiet. The gentleman working the register was cleaning when I came in at about 6:15ish. Very polite guy. Took like 15 minutes to get my food which was weird because I was the only one in the restaurant. ☹️. I got one of the spicy chicken sandwich meals with potatoes and gravy as my meal. Super disappointed because the photos of the chicken sandwiches make it look like a nice thick chicken breast so I was excited....because I had one of these when they first came out. My sandwich was literally HALF that thick and I'm a 6"4 tall 250lb guy so that's ridiculous when you get fooled by food advertising. If you are going to charge customers more and more each year....and give us LESS....then change the photos and advertising. Very disappointed in KFC. I'll make sure to warn my friends and let...

I did a carryout 3/25/25 at 8:45pm. I will never go to this KFC again! The chicken had been sitting out for a l-o-o-ong time and was not edible....I gave it to my dog. The potatoes were also very old. The inside food storage/serving area where they kept potatoes, cole slaw, sides was filthy with food sloped all over the serving area and the food was old, dried and unappetizing. I should have just walked out but thought the chicken might be good....it was not. I don't know why this location is still open as there were almost no customers inside and only 2 cars in the pick-up line. Unless major changes are made, I'm sure this location will wind up closed. Too bad as I normally like...

My experience was awhful. A couple months ago I came here for food in the drive thru. As we were waiting the driver blew her nose and attempted to throw the napkin in the trash. The wind blew it and it ended up on the ground. The lady on the head set yelled furiously for us to not litter? I was beyond surprised at the poor customer service here! Once at the window I asked for the manager. The lady said "I am the manager" so I went on to ask her why she let's her employees talk that way and she replied "give her a break she just found out she has cancer". Never is it ok to take out emotions on innocent customers. I haven't been back since and...