Jimmy John's — Restaurant in Des Peres

READ BEFORE YOU ORDER, YOU MIGHT BE NEXT!! Just ordered a sandwich from this location, i paid for extra avo, no avo. I ordered a #3 totally tuna, i asked for no tomatoes they gave me no tomatoe or cuccumber. I used to work for a Jimmy Johns, and i have never had a tuna sandwich where the celery in the tuna is so large it makes my hot peppers look small. Also my delivery took 45 minutes, what happened to freaky fast delivery. So my food was wrong, and the store won't answer the phone to correct the issue. Deeply dissatisfied. After multiple attempts, I finally got a hold of someone and they told me they personally put the avo on my tomatoes and cucumbers (which there was none) then they said its on the bread which it is not, then they said it's under the lettuce(which was also a lie) then they said they watched their fellow employee make my sandwich(make up your mind did you make it or them). Then I got hung up on. At this point im being constantly lied to, and this employee i keep getting on the phone keeps digging her hole deeper. I continued to call back to get my food made right since I just paid over $20 for 1 sandwich meal. When they answered again after multiple attempts... I asked for the name of the person who hung up on me... I got hung up on again. I called more, They finally answered again after multiple attempts, I asked for a manager, they hung up again. As a previous employee for jimmy johns I feel appalled that this is even allowed to stand, because I know quality was a big deal, and customer service was the 2nd biggest deal. If they wanna play this game, I'll show up in store. At this point in the situation a refund will simply not do. I believe I deserve an apology at the very least for what I had to go through tonight while I'm stuck in the hospital, till tomorrow. UNPROFESSIONAL STAFF ON THE HIGHEST LEVEL...

Ordered three sandwiches online and arrived 20 minutes later. The store had no other orders in process, and had not yet made my order. When I I asked where it was they said that they were making it and then the manager disappeared in the back with two other employees, leaving one employee that had never made a sandwich before upfront. The manager then informed me he had to show the new hire something in back. All told it took four employees 30 minutes to make...

Ordered a Beach Club (turkey and avocado) and they put no turkey on it!!! When I got home, I called the store to tell them about it, and they didn’t answer the phone. I tried emailing the store and Jimmy John’s feedback online and I’ve gotten no response. Clearly they don’t care. $15 is a lot for a sandwich when you’re missing...