Dunkin' — Restaurant in Detroit

Worked a 16 hr shift and wanted a coffee and a bagel. However when I got my “microwaved oven” crossaint with cheese, it was super cold. I always check my food b4 leaving, and especially after spending $14 dollars in Dunkin’ Donuts. It was no1 in the store but myself and a gentleman who only purchased a donut. I proceeded to the counter, and of course typical rude behavior from the staff. Ms DAISHA EMPLOYEE #463007 said that she’s not helping me because I was rude for not wanting to eat a raw and undercooked sandwich & wanting my sandwich reheated or remade. She then proceeded to say I will give you your my money back, after I said I just twice I want my sandwich. She goes off saying she’s the only one working and I said “I see that and I’m the only one in the store” mind you I was just there yesterday and a young lady with glasses was working by herself and had 6 ppl waiting and had no issue with my sandwich then. I understand places are understaffed across the world, but it’s no reason for ppl to be treated rudely as I was this morning. These young workers really need to learn how to handle customers when and if under pressure. Otherwise don’t take on a job that may be to much for you. Myself and others work in healthcare and work long hours,spend money and frequent these places everyday for a quick breakfast or coffee when we’re unable to do so at the time. I will never spend another penny in this rude store again especially when Ms DAISHA the worker can’t handle a simple crossaint and cheese sandwich that my 2 year niece can make for me in her easy bake oven! I usually go to Starbucks down the hall where you’re treated with respect and and receive great customer svc even when it’s 1 employee. Dunkin you guys need to step your game up with better trained and respectful staff, because one bad apple can ruin it for all such as the one I had a bad...

I went this morning to grab a latte and a plain bagel with cream cheese. I waited over 15 minutes for these two items while others in line after me received their order before me. Normally, I don't mind waiting let alone if it's busy, but understand that I don't have all day to wait when I'm taking care of patients. However, what really set me off was the horrible attitude and customer service these workers had. These were the same people who served me last time, and I thought it was just a bad day so I shrugged it off... but no. It's just actually terrible customer service. It was the worst customer service I have ever...

I came in on Christmas Eve and it was one young lady working there. She was very well spoken, vibrant, enthused, and remarkably funny. Before I could even get to the cash register she greeted me with small chatter and asked were I prepared for Christmas. As I began to give her my order she began to get get the expresso machine prepared because I inquired about a latte. I ordered a sandwich and a donut as well. Everything was prepared and fresh before I could even give her money to pay. Safe to say, the order was quick & efficient. And the visit was pleasant. The store was cleaned well too! It smelled very “fresh” when I walked...