Starbucks — Restaurant in Detroit

Having the unfortunate experience of being bound to the hospital for which this Starbucks is collocated, this is by far the worst example of the franchise I have ever experienced. The staff has some bad apples and its a shame because on any given day there are some good employees. Unfortunately the bad ones are so bad.... Don't expect to be greeted in a friendly way, get ready for some serious attitude. Biggby is right across from this location and after my third straight day of dealing with all the attitude I am going to switch. Its just not worth it. Sorry to bother you I can see your very busy on the phone. Let me wait here a while so you can finish up your conversation. Then give me attitude because, well,...

Apparently Papa Joe's owns this Starbucks which means they won't take rewards, coupons, etc. Also they think that random Papa Joe's employees (like the manager who walks around the hospital and wears jeans, a business shirt and no apron while ringing up customers) can sub in and make drinks when they are understaffed and of course try don't know what they are doing. All the employees have a terrible attitude and it's ridiculous how slow and bothered they seem to be when having to take care of customers. High prices paired with terrible customer service means I take my business to Biggy Coffee right across...

It’s crazy how you can tell this is a franchise and not a real SX. The baristas are beyond rude and have the worst attitudes to the point that is better to walk out and go get coffee somewhere else. Is not even plain costumer service it’s extremely RUDE and hostile. I said good afternoon to the register person and she replied “what do you want”. I want to leave now that’s what I want. Never again. You would think that being located at a hospital where customers are most likely not having the best day, they’d had some empathy and cordiality. What a...