Max M. & Marjorie S. Fisher Music Center — Attraction in Detroit

On 12/6/19, I experienced a service issue at the performance of the Duke Ellington Orchestra. I brought the details of this issue to the box office staff who let me know that the Front Office Manager would be speaking with me on 12/9 to discuss the issue, with three events going on that evening, I could understand that time would be needed to review the issue. I did not receive a call on 12/9, so I called the Box Office at 1:11 pm on 12/10 and spoke with a member of the team who told me someone would be reaching out by the end of the day. The Box Office Manager reached out to me at 5:53 pm on the same day. We had a very nice conversation and came to a very agreeable resolution where among other things I was promised tickets and a follow up call from the Front Office Manager to further discuss my issue. The Box Office Manager was to follow up with me in a few days in order to find an answer for a question I had posed to her. She followed up with me on 12/13 at 5:47pm and let me know that the tickets promised were to go out with the mail on 12/17 and that the Front Office Manager would follow up with me most likely on that day as well. I thanked her warmly and waited. Even though I live in Allen Park, I allowed a few days for the mail to arrive, so you can imagine my surprise when I checked both my mailbox and my inbox to find that neither the tickets nor the promised call had arrived. At this point I had resolved to give up and let my terrible experience become nothing more than a story one tells at parties. Imagine my horror when I received a call from your donation department at 11:11 am on 12/28 asking me for a 150$ donation, the very amount I paid for the three tickets at the aforementioned concert! I expressed my displeasure to both the donation rep who promised she would "note this in my file" and to the Box Office Manager who had been so helpful in helping me attain what turned out to be a sham resolution. She never returned my call. At this point, the service failures I have encountered at every level have been more egregious than the issues I had experienced at the Ellington concert (something I thought wasn't possible.) I am left to wonder whether the only people to experience a modicum of "customer service" are the ones whose names you so proudly hang on your walls. My question is: in this scenario, what is a patron of 7 years...

It's the home of the Detroit Symphony Orchestra/Orchestra Hall. Well monitored parking is located in the next block ($10, unless you have purchased a subscription parking pass, which costs $8 per concert). Choose open lot or structure parking. I attended a Classical "Coffee Concert". Excellent coffee and donuts are complimentary with a ticket to the Friday morning "Coffee Concerts. " No food or beverages are allowed inside of the performance, but ticket holders can enjoy their refreshments in a stunning four story atrium style lobby filled with contemporary art.

The ushers and all staff I encountered were pleasant, professional, and kind.

There are no poor seats in Orchestra Hall: excellent views from everywhere, even the Upper Balcony, allow ticket holders in all price ranges to enjoy amazing music in an acoustically perfect setting that is historic, beautiful, and comfortable.

If you live in SE Michigan, you need to visit...

I can’t stand it!!! This is soooo great!!! “The Music of Pink Floyd” accompanied by the full Detroit Symphony Orchestra! Soooo moving!!! I go to “Mix at the Max” #DSOMix as often as I can, but this is only my second time inside orchestra hall with the full orchestra. Fantastic! Last week I was here with Terence Blanchard’s performance as part of “A Musical Tale of Two Cities: Motown Meets the Big Easy”. That was unbelievable too … his jazz group accompanied by the DSO playing the soundtrack to Spike Lee’s documentary about Hurricane Katrina’s impact on New Orleans. Spell-binding! I haven’t been a huge fan of straight-up orchestra, but these #DSOMix and special orchestra events have me reconsidering my musical preferences....