Bojangles — Restaurant in Dickson

[Noon] My husband & I arrived at the drive-thru menu, noticing only 1 vehicle in the parking lot...so we beat the lunch-time rush!? Then came the voice of the drive-thru operator, "If you wanna come in, I'll take your order, honey." Confused, I responded, "Is the drive-thru closed?" No answer. We reluctantly parked & I took a few minutes to make myself presentable. Not prepared to go in, we got out of the vehicle to find 4 cars lined up at the drive-thru window! Ugh, we should've gotten back in line, but unfortunately we didn't. Inside we see 4 women "working" & 2 customers are waiting to place their orders at the counter. After some time, they're finally waited on. I wonder if the place just opened but soon find out that's not the case, because all but a few tables are dirty. These employees are just not considerate, nor do they get in any hurry. An older couple gets in line behind us. We place our order & are advised my grilled chicken sandwich will take 10-15 minutes, if we wanna wait. I say yes. [12:20] Then we get our bitter & stale "sweet tea" & sit down at the "cleanest" grimy table we could find. [12:30] I go to their foul-smelling bathroom to wash my hands, hoping the food will arrived at our table in my absence. I come back out disappointed. I kid you not, the older couple (who were in line right behind us) had their food delivered to their table, they went up & asked for sauce, ate all their food & left before our food was even cooked. Also in that time, the guy who ordered right before us, asked for a refund & left...I'm assuming because it was taking too long. Then another couple came in to wait about 10 minutes at the counter (even walking to the "pickup" end of the counter to try to get someone's attention) only to be ignored, so they left without even being waited on. I watched, who appeared to be the manager, in the very back of the kitchen area, make a phone call as she obliviously stirred something. 3 new customers came in, picked up their food & went on their way. Maybe they ordered on the app? [12:47] Our name was finally called & my husband had to go get our food from the pickup counter. My chicken sandwich: sloppy, macaroni & cheese: bland & I didn't even get my sweet potato pie. My husband's bacon, egg & cheese biscuit: bacon was undercooked, bo fries: seasoned well but not fresh or warm, 6 bo-berry biscuits: tough & overcooked but not fresh at all. After wasting an hour & $30, we will not be returning any time soon. 0...

Stopped by to try the grilled chicken sandwich. The drive through menu depicts a grilled chicken sandwich with lettuce and tomato. That is also what the description said on it. However, Bojangles did not have lettuce or tomato. So instead they put extra mayonnaise on it. I never asked for mayonnaise period But the images show how overboard These establishments go when it comes to compensating. For something they don't have Bo. Jangles, I'm gonna ask y'all real question. Did you really think that I was gonna bite into that? And not know that there was like 3 gallons of mayonnaise on my sandwich not to mention how dry it the chicken meat was no surprise ive heard this from a few people in person about the meat on the bone items also. What you see scraped in that box also has gobs inside of the napkins. Overboard, that's what I call this. Do people need to know about the crappy practices? Yes, hard-earned money should not be spent at establishments like this that practice that way. The AI that you have taken orders, you can go ahead and trash that program. It didn't even relay my order from the speakerbox to the guy at the window.I literally had to place the order twice.No, that is not a representative or that guy at the windows issue.That is a bojangles issue, because bojangles does not have a network that knows how to talk to itself to get an order across properly. Now ask for the gentleman at the window. He had good service, but unfortunately he's at the mercy of bojangles, something needs to happen in this world.And i'm going to continue to write my reviews, it's not to bash anybody, it's one hundred percent what...

At first I had issues with online ordering it was confirm my order and then I was a minute later I would get a cancel order so I drove down there. Not sure what was happening with that situation. Anyhow, I ordered the tender platter 25 piece two orders of family, potatoes, family, mac & cheese, and a family green bean and also ask that I still get the promotional order in the app, what is a free chicken sandwich this is that I was having issues could I still get that and she OK that and but I didn’t get my sandwich but I called hero and I am down if I’m ever back in there I can get my chicken sandwich i’m not mistaken. Her name was Brandy very very sweet lady very polite. She wasn’t rude by no means and it was almost at closing time by the time I got there I did not do the online ordering app. It was like earlier at 7 o’clock, so I have plenty of time to order online. I don’t know what’s wrong with it anyway just say very pleasant to exchange food was hot and fresh. She cooked all the chicken fresh because she didn’t have enough time to cook to cover the meal that I ordered so that was a plus and I got all the dips that I asked for, and on top of that she gave me free biscuits for the wait in...