Boots Steakhouse — Restaurant in Dillsboro

Went in to sit at the bar and have dinner. Bar was full. The lady at desk by door said sit here, at table in bar. I ordered a drink and waiter brought menu and bread. Another lady asked me how I got here. I explained. She was rude. She said I came in wrong door. If they want you to come in only one door, they should lock that door. When I came into the door by bar, there was a desk on right with woman there. When I saw no room at bar, she asked if she could help me. She said to sit at that table. Everything was fine until the rude (other?) hostess (or whomever she was) came through bar and saw me. She literally stopped and asked me how I got there. I had ordered a drink and had menu and bread came out… I felt very uncomfortable. Kinda like the uninvited guest showing up for the party, late! I paid for my drink and left.felt bad for the bartender, he was nice, as well as the lady who was by the bar door (not the other door I was suppose to come in). If you only want people to use one door- how about locking all the others?!?!!!! Maybe they’ve changed owners. Very strange…

Update to owner reply; I didn’t see a sign. I went in and woman standing at hostess stand welcomed me, and seated me.I did not seat myself. Bartender served me. It was THEN, that the problems began when ONE person (was it you?) came up and began the issue. Lock your door , put sign ON door and tell your employees to reject customers who enter. Unprofessional reply. No apology, no please return, no nothing except deflect responsibility. I see another 1 star comment from SAME NIGHT!. No admission that you could have been busy…nope- deflect responsibility. Hey, if you don’t care, why should your customers. Keep on treating people this way. I am glad I got up and left after bread and beer (which I paid for),instead of giving you $ and sitting in depressing environment. Attentive bartender had been by several times to get my order. I was kind of Preoccupied watching the chaos and drinking my beer and told Him I wasn’t in a hurry. Kind of hard to focus with chaos of the ONE chaotic person and business of bar/kitchen area. I can’t believe that little table would be a coveted table by back door and noisy kitchen area. A group was sat behind me, instead of main dining room where there were plenty of seats. I peaked around when came in. Main dining not busy. I grew up in business and had my own for over 15 years. I never treated my customers this way. This customer did nothing wrong. Nobody told Me I’d done anything wrong, until The one person (was it you?) began all of it. Even the bartender asked me what was going on. I said i don’t know. At the time, I didn’t, just that one person had chaos. Then it all seemed to unravel. The one person doesn’t want to take responsibility for the problem. Sounds like new...

Let me start by saying that 3/4 meals at our table were excellent. My Dad said the chicken fried steak was one of the best he's ever had. My Mom and husband had ribeyes that were incredible. The food at Boots is overall delicious. But unfortunately, my experience wasn't as great as the rest of my party. I ordered a filet meal - we spent all day hiking, I rarely get filet, and I love a good filet. I ordered the meat medium rare. The meal arrived and the filet was well done (barely pink) and chewy. So, at the encouragement of my party, for the first time in my life, I sent the steak back. I then sat for 20-25 minutes waiting for a replacement steak while my family cleared their plates. Eventually, feeling real awkward about the idea of making my family sit and watch me eat a steak while their food is long gone, I asked to cancel the replacement steak and to just pay for my baked potato and veggies. My Dad (a generally sweet, loving, older gentleman) asked to speak to the owner about our experience. That's when things got even more awkward - the owner came to our table and explained that everything's cooked fresh at their restaurant and it was reasonable for a replacement steak to take more than 20+ minutes to cook. She then looked at me and said "What do you want me to do?! Discount your sirloin?!" I'm not one for confrontation and honestly, I was really thrown off by such a strange, aggressive response from the owner - generally I would expect an apology and some offer of how they might make it right. Instead, she charged me $6.95 for a baked potato and a side of veggies...

As we sat there, we saw a few tables have similar experiences. Long wait times. Orders coming out incorrectly. One table across from us had their ahi appetizer delivered with a baked potato (they looked as confused about it as I was seeing it delivered). I really wish the service had been better and the owner hadn't been so aggressive because the food itself was overall great. Love supporting small businesses, but in this economy I can't recommend good food that comes with a pretty...

This restaurant gets a 10/10 from us! We were on vacation in Bryson City, NC for our anniversary but every nice restaurant around we found out was reservation only. (I say everything happens for a reason) Before giving up, I went on Facebook and read the reviews on any goor restaurant close and Boots was said to have the best steaks in NC! They were not kidding. My husband agrees! We called and the lady who answered was so nice, she asked how far we were. I said I can be h there in 25min! She said, I’ll have a table ready! Walked up to this GORGEOUS place and the lady was on the porch waiting! Sat us immediately at a beautiful table for two in the most relaxing atmosphere of a vintage dining room. Another lady came before I even got my jacket off and got our drink order, then as she was getting them, another waitress came to get drink order (phenomenal service!). Everyone was so nice and professional and looked like they wanted to be there (enjoying the night). We ordered crab cakes for an appetizer which came out plated like they won top chef on tv! Lol they were delicious! I got the filet with mushroom medley and my husband got ribeye with mashed potatoes. Both plates were by far one of the best dinners we have ever eaten! Those steaks were perfectly cooked and seasoned. Every plate that came out looked DEVINE, I wish I could have ordered and eaten everything on the menu! Our waitress, KELLY, was exceptional! She was very attentive, friendly and professional! The owner came over to chat with us after dinner was over and thank us for our visit and give us a little history on the restaurant. We are from Georgia, if you have ever been to the Sundial restaurant in ATL, this restaurant gives “Local, southern, sundial vibes.” Such a great experience that we will be traveling back to NC, from GA just to eat here again. Thank you all so much for the perfect...