Chipotle Mexican Grill — Restaurant in Doral

Today I made a delivery order to be delivered at my house. I recieved an email confirmation stating the estimated arrival and my order . The total came up to be 15.48 including tip to the delivery driver . Here’s where it gets interesting........

The estimated arrival time passed. I contacted Doordash support and was told to contact the store I ordered to. I contacted the chipotle store and they stated that my delivery was a pick up order . ....... Yup..

How can it be a pick up order if I was charged a delivery fee and included tip AND received confirmation email stating it was delivery order . I explained that to the chipotle employee and she stated she did not know and to contact Doordash yet again.....

At this point I wanted a refund. I contacted door dash and explained what was stated and guess what !!! They said that only the store can do refunds.

So I had to find a way to drive to the store for a DELIVERY ORDER that I placed. I really had to squeeze the time within my 30 min break . The chipotle store was 15mins away btw . Let’s just say I was late coming back in to work .Crazy right. Once I got to the store they still stated they can’t do a refund . Mind you I paid through the Chipotle Website.

All in all , I paid a delivery feee and charges for food I had to pick up and my concerns were not resolved .

Because of that , I will be posting all proof till I get a response . I’m filing a complaint to Doordash aswell. This should have not happened especially in the current situation we are in. I wouldn’t have mind paying the regular amount since I had to pick up the food but at this point I want a refund and honestly I want everyone to know the lack of customer service both...

Chipotle has gotten incredibly expensive. My order is just a burrito- with steak, occasionally double pico de gallo, and cheese. That's already about $15 without a drink, and you can only imagine how small the burrito is because I already don't get much in there. Occasionally when I ask for double steak, the workers will just give me two half scoops. It's insane that a flimsy burrito can cost so much more than someone with a bowl that looks like a mountain. I just don't get it. If the steak is overpriced to offset the other ingredients I don't get in the first place, why do I have to pay $15 for two half scoops of steak? I don't know why the employees are so stingy- is it because they don't want to walk two steps to refill their station? Idk. And if you want a drink, expect your order to be over $20. It's not cheap, and I'm disappointed because I genuinely do like this place. It seems like the only time it's worth it is on a BOGO day. I've only been coming to Chipotle for a couple months and don't know what the prices were before, but I've been told it is much less and that's been...

The lady and FOH staff is sweet and always does there best. Today i was going for my normal 3 hard tacos as a local with my girlfriend. They did not have any which was almost okay so i switched to soft tacos. I asked the lady if i can have chips to accommodate for not having the hard shells. Just a simple question.she told me to ask the manager. I did not get his name but he was short, white, mustache, glasses and no gloves on with a black polo. I asked him as I was told to ask him since lady serving was unsure. He came off rude with nasty hand gestures and so upset so fast. I have a sushi restaurant my self and the tone and upsetness and making one feel dumb for a question is uncalled for. I told him he was rude for no reason and he could just tell me yes or no and instead he said now you are leaving with nothing. It was just a question that I guess hit his trigger of the night. And was just not right in customer service. Also food came in no...