Ulta Beauty — Local services in Doral

I honestly don’t even know where to start with this review, so here goes nothing. I have never in my life felt racially profiled even though I have brown skin and curly hair, luckily it is very common in Miami. I booked an appointment with Loida P. for 6:30 PM. My hair is naturally curly and a bit frizzy but I didn’t think someone advertised as a “Master stylist” would have such an issue, as I had done my hair with “Master stylist” Maria C. Just a few days before on May 11th for Mother’s Day and she seemed at the time completely unfazed. I thought she was sweet and decided to come back to this Ulta salon for its “good customer service” Ha! Well immediately after sitting in the chair Loida tells me there is an up charge of $20 for “hair length.” I told her I have visited the salon several times including 2 weeks ago with Maria C. who was styling someone’s hair right next to us and that I’m not willing to pay the extra $20 as I have always been charged the $34 and $54 was not in my budget, I thanked her and attempted to stand up and leave and she then said not to worry, that she saw I was charged $34 with Maria previously and that she would not up charge me, this time. She then turns to Maria and says “remember her she did her hair with you last time?” Maria says something like “oh” and that’s all. Loida begins to do my hair and excuses herself for attempting to up charge me and says that it is a new Ulta policy and that before they didn’t charge additional for hair length but they do now (I still do not see that policy ANYWHERE). I say it’s okay and apologize as I usually blow dry my hair before getting it straightened but I did not have time today so my hair is in its natural state. She continues to do half of my hair taking breaks in between to go to the back room and gossip, I imagine. She comes back out and says to me “Maria C. says you used a coupon last time and that she would not do your hair for $34.” That is where I really became offended as I live next to the Ulta in Kendall and just drove 30 minutes to this Ulta in Flagler based on my prior experience with “Master Stylist Maria C.” I tell her I did not even know coupons could be applied at the salon and that I have NEVER used a coupon to style my hair, she had mentioned previously that she saw I paid $34 with Maria so why is she now trying to make up that I used a coupon? At this point I wish Loida would have just let me leave rather than do my hair and make me feel like I am not a worthy customer and she is just doing me a favor. To top it all off, then out of the room she kept going to and forth from while I was waiting with half my hair done, out comes “Master Stylist Raul R.” And says (as he is walking away) “OH HER HAIR IS LONG SHE IS PAYING $20 EXTRA RIGHT.” He does not even look at me or stop to wait for an answer. This was the breaking point for me, I felt bullied, I felt discriminated against and even harassed. I got up so fast I left my car keys and atleast they gave them back. But wow definitely NEVER coming back here, I am...

Update 8/14/2018: Once again I had a nasty encounter at this ulta location with one of the employees, claiming to not be an employee. I was roaming the drug store section and I noticed an individual wearing black on black and talking to the guard as if they knew each other. I asked her if she worked here and she gave me the worst attitude while stating NO. I understand you might have been on break or you may have not started your shift yet but I later confirmed you did work there because I asked the cashier. The least you could’ve done was referred me to someone else who could’ve helped me. This is a service you are providing to customers and frankly if you don’t know how to deal with guests, you are in the wrong industry. There was absolutely no need for the attitude but I’ve come to the conclusion this location only hires rude women with attitudes. This is not the first time a scenario like this plays out in my visit to this location. If it weren’t for the fact that this ulta is only 1.9 miles away from my home, I would not come here ever again. I come here for convenience and I sure as hell do not receive anything for free. I am paying like any other guest so I deserve some respect. It is always something with this locations’ employees. The associates must be trained properly including the manager and superiors. Really guys, you can be so harsh at times.

Few months ago: Not too fond of this location but don't have much of a choice when I need things last minute since it is 5 minutes away from my house. Cashier's can get a little rude with their attitude at times and the managers don't have proper knowledge of their return policy.

"Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit."

I tried to EXCHANGE an Ulta body splash SCENT. I did not want my money back, I did not want another product. I wanted to change the scent because the coconut one I initially got was too over powering. Cashier said NO. I asked to see a manager and she too refused, with an attitude.

Instead I was repetitively offered the customer service number, as if saying: solve it on your own. Seriously, I didn't get anything for free, and I was obviously not HAPPY with my purchase.

They obviously do not meet up to their "Simply bring the item(s) you wish to return to any Ulta Beauty store, and ask one of our associates to assist you in making a return-we'll be happy to help!" clause of their return policy.

This is not the first time I hear this location is difficult when it comes to returns. Educate your managers and teach them they can assist the customers without having to...

I have been a loyal Ulta customer for many years, getting my hair colored and cut at different locations (Kendall, Pinecrest, etc.) without any issues. Unfortunately, my recent experience at the Flagler location left me extremely disappointed.

I booked my appointment online with stylist Loida. The website quoted me $253 for a full hair color (balayage) and haircut, so I felt comfortable knowing what to expect. Once I was already in the chair with foils in my hair, Loida suddenly told me she “forgot to talk about price” and that the website “doesn’t really know what you need.” She then involved another employee, Ingrid, who unnecessarily inserted herself into the conversation and made me feel even more pressured.

They started justifying higher charges because Loida is a “master stylist,” my hair is long, and additional services were “needed.” Which the master stylist price is already online…The new price they gave me? $349…almost $100 more than what the website quoted. She added charges for things like root blending (which I’ve never been charged for with balayage), Olaplex and even a blow dry, which in my past experiences the blow dry was already part of the signature haircut. Which I’m sure of this because sometimes I’ve gotten the signature haircut without needing the the blow dry. After I pushed back, the total was reduced to $303, but that’s still unfair compared to the $253 I originally booked. And it was only reduced because I told her to take out the Olaplex and the additional blow dry she added. Also the deep conditioning treatment was not even close to what they’ve done beige. All she did was add conditioner and leave it there for a few minutes.

While the color itself turned out nice, the way I was treated felt manipulative, like I was being gaslighted into paying more for service I wasn’t really getting. I see that on yelp many people have the same issue with this location on the pricing changing.

This has never happened to me at other Ulta locations. If the Flagler location doesn’t fix this pricing issue, you will lose loyal customers like me. Transparent and consistent pricing is key. Customers should never feel blindsided or pressured once they are already...