McDonald's — Restaurant in Doral

Today 11/27/2021 between 10:20a.m. and 10:45 a.m. I took my mother to this Mc Donald's and we had very BAD customer service. I was trying to look for the name tags and nobody had one. I tried placing the order trough the machine but I didn't have my phone on me to scan the code so I cancelled it and made the line wich I only had 1 person infront of me. 15 minutes later still standing and none of the employees acknowledged us not even to say goodmorning give me one minute we will be right with you nothing. The woman wearing a pink long sleeve shirt looked at me and didn't say a word at all. So 5 more minutes an employee passes by me and I asked her if someone can help me because I have no way to scan the code and I want to place an order. Her response was tge lady with pink shirt is the only one here and she is helping other people and is by herself. I asked the lady with the pink shirt if she can take my order and she said ( You don't know how to use the machine) obviously if I'm asking you is because I am not because I'm not able to use the machine I don't have my phone to scan the code. She turned around and ignored me. So I asked her if I can have the please have the phone number for corporate she ignores me. So I said out loud Can I please have the phone number for corporate. She went and told another employee to give me the number and they handed me a cup.of coffee. It has the phone number. But she was very friendly with the woman she was helping. Her son wanted a frozen drink and she said they didn't have so the son asked for a frappe and the customer asked what is the difference she has to pay and the woman in pink said $1 so the guest gave her $1 in cash wich she didn't ring up on...

This establishment cause my divorce. The moment I decided to go there was the moment that my life downhill. It was about 9:00 pm on a Tuesday, I was accompanied with my wife and my daughter, we decided to stop there because we were dead tired and really didn’t have the energy to cook. We SPENT 1 hour in the drive thru, I wanted to escape but the place was designed so bad I couldn’t move my car I had to wait, the people around the establishment were not the best kind to say the least, I don’t know how the manager doesn’t do anything about, but they were making us uncomfortable, after waiting for one hour a rude employee asked us for our order, I had a bic mac and got a nugget happy meal for my daughter (my wife had lost her appetite already), I paid cash and he said he didn’t have change so he gave me old 3 cookies instead, the air in my car was really tense we just wanted to get the food and leave, we finally got the food and left, when my daughter opens her happy meal she found a HOT DOG instead of nuggets, I didn’t even know they sell those, she cried the whole way to the house which made it worse for my wife. When I got home tired and ready to eat my bic mac it was the worse one that I’ve seen in my life, a money could’ve done it better. I never felt so humiliated in my life, and wife lost all respect for me that night. The next day she took my daughter and filed for divorce because “she couldn’t be with a man that gets used to mop the floor”. Think twice before going to...

I want to congratulate you for giving me the worst experience I've ever had at a McDonald's. I worked there for 3 years, so let's begin. This was part of my usual routine picking up my daughter. My wife, who also picks her up sometimes, had already told me she avoids that location because of the terrible service. I decided to give it a chance anyway, since my daughter loves McDonald's.

The order was a disaster — everything was wrong. They added items I didn’t ask for. The attitude of the women handing out the food was awful, rude. When I asked for sauce, one of them slammed the window in my face. It was a large order: 3 combos and extra fries, all crammed into one bag. I had to park and check the order, only to find it was still wrong. I went inside, and another woman told me the McChicken combo didn’t exist — even though I took orders for three years myself. On top of that, she claimed that two wraps cost more than two 4-piece nugget boxes. A mango and pineapple smoothie, and a breaded chicken sandwich — they overcharged me. They literally robbed me to my face.

This will be the last time I ever visit that location. My advice to anyone reading this: there are plenty of other McDonald's in the city. Don’t start or end your day with a bad experience....