I have been going there for 10 years, almost 3 or 4 times a week. I go there daily to support local businesses since my business is also in Doraville. Most of the time, the service is normal. I go in, wait in line, and order the same drink every time. Paid, take my drink, and leave. Today is different. The person working behind the counter made my drink and placed it at the opposite end of the counter. Keep in mind, I have been going there for years and most of the time the people who work there know what I want to order before I even order since I ordered the same drink each time I visit. But today, they decided to give me a hard time claiming that I am rude. I asked the employee behind the counter how am I rude. She said I always do that. I asked what did I always do. She said I was rude and started speaking in Chinese I think. I am not sure since I don't speak Chinese. And she told me to leave and don't come back. It turned out she was mad at me for not leaving her tips. I try to educate her about the tips system, but all she tells me is to leave and don't come back.
Now don't get me wrong. I do tip the server when I dine in at restaurants, and generously too since I do own restaurants. But I don't believe in tipping people who get paid at minimum wage or above wage and still think that I should tip them. They are already getting paid for making drinks for me. They are not serving me at the table, why do I need to tip them? It's sad that these days everywhere you go, even places that have nothing to do with service, and demand tips otherwise now you are the bad guy for...
Read moreI had a deeply disappointing experience at this establishment. The food quality was poor, and the staff seemed disengaged and unprofessional, showing no smiles or greetings during my visit. The front desk staff was on her phone and, after taking customer orders, proceeded to make drinks without washing her hands or wearing gloves.
To make matters worse, toppings were left uncovered on a table, attracting flies—extremely unhygienic.
The store’s overall environment is also uninviting. It’s dimly lit to the point of being uncomfortable, as though they’re trying to save on electricity costs at the expense of customer comfort.
What’s truly baffling is how this place managed to score a 96 from the health department. With such obvious hygiene and operational issues, it’s hard to understand how they passed an inspection. It makes one wonder if they’re only performing well during scheduled inspections while neglecting everyday standards.
For the sake of customers’ health and satisfaction, I urge the management to address these serious hygiene and service issues. Until then, I cannot recommend this place. Don’t waste your money here—at the very least, consider...
Read moreThis review is for the food and overall experience. I love bubble tea and the bubble tea here is great! Today I decided to try some food as well because I’ve read a lot of reviews raving about the chicken nuggets. They have an $8 credit card minimum, which wasn’t an issue for me because I knew my food and tea together would be over that. Well, I wasn’t necessarily impressed by the nuggets and they don’t come with any kind of dipping sauce which was disappointing. When I asked for some (after seeing pictures of other items served with dipping sauce), I was told the seasoning is already cooked into the chicken. As a paying customer, that was very frustrating. Maybe the cultural norm is to eat these dry, I just don’t personally like fried anything without a dipping sauce. The fries were decent, I like the fact that you can order them spicy, but without that factor they would have been just ok. This was a 1 star food experience, but I gave an extra star because the tea is delicious. I may come back for tea in the future, but I doubt I’ll try any...
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