Starbucks — Restaurant in Douglasville

This is hands down the worst Starbucks I have ever been to. They got my drink order wrong THREE times. I went through the drive through and ordered a caramel cocoa cluster frappuccino. I had to wait 10 minutes before I finally got to the window, when they handed me a Smores frappuccino. After leaving the window, I realized the mistake so I parked my car, walked inside and had to stand in line for 5 minutes before I got to talk to anyone. I told them the mistake and was told that they would make me a caramel cocoa cluster frappuccino, and took back the smores that they had incorrectly given me. After waiting an additional five minutes for them to make my drink, I was handed a caramel ribbon crunch frappuccino. I stood in line again and told the same lady that they had once again gotten my order wrong, when I was then handed the same smores frap they had tried to give me previously. I handed it back and once again told her my original order. They then proceeded to give the smores and caramel ribbon crunch frappuccino to other customers, after they were given to me. For all they knew I could have spit in them (which I didn't) but isn't it common knowledge to not resell the drinks? I was FINALLY given the correct drink, and the time on it was 20 minutes prior to when I got it- probably from when I ordered it the first time. At this point I'd had enough and just left with my melted (and terrible tasting) frap. After all the trouble and time wasted, I wasn't offered anything, not even a single apology. They acted as though it was my fault that they kept getting my order wrong. I will NEVER go back to...

Dear Starbucks Customer Care Team,

I have been a loyal Starbucks supporter since 2000, consistently enjoying both the quality of your products and the welcoming atmosphere in your stores. I truly appreciate the cleanliness, professionalism, and friendliness that represent the Starbucks brand.

Recently, however, I have been disappointed by repeated issues at the Douglasville, GA location on Chapel Hill Road. Since shifting to mobile ordering for the double star promotion, I have experienced four consecutive incorrect orders, including:

Whipped cream added to a drink when it should not have been.

Twice receiving a sandwich with cheese, despite my request otherwise.

A Caramel Macchiato prepared instead of a Mocha.

I understand that mistakes happen, but four consecutive errors suggest a pattern of inattention. My biggest concern is whether substitutions such as oat milk are being followed correctly—this is a dietary need, not just a preference.

I share this feedback because I value Starbucks and want this location to reflect the same standard of quality I’ve come to expect over many years. I kindly ask that order accuracy at this store receive closer attention.

Thank you for your time and for addressing this...

This starbucks is literally the worst. Regardless of whether or not they are busy, they always get something wrong. I have worked in the food service industry for a few years and I understand that sometimes you have busy days, and sometimes not everything goes perfectly. But we have tried this particular establishment time and time again always to the same end. How hard could it possibly be to make a drink with ice and not hot? Lol. I mean, it's the middle of the summer why on earth would I want a hot drink? Haha. I mean, come on, are you using common core to make your drinks? I feel like if Starbucks is going to be so bold as to hike their prices up then the service should at least match. Not even in the way of making the drink correctly, but the staff here is always so inattentive and unprofessional. And slow, oh my God how can you be so slow? We have slowly been making the transition to drinking Dunkin Donuts which is for one; cheaper, and for two; better. Starbucks has officially lost a customer. And if you don't change something either with your less than exemplary staff, or with your less than coherent business model, many more customers will follow suit, and the world will...