Subway — Restaurant in Douglasville

I walked into this store yesterday and there were NO EMPLOYEES. Angry customers who had been waiting almost 30 min were storming out. Other people still waiting angrily. The phones were ringing off the hook unanswered. The iPads were blowing up. After another 20 minutes a young man entered from the outside back door and acted like nothing was going on. When confronted he said, "I got up caught up talking to a friend"!!!!! After another 10 min. a second young man came in through the back. They had both been there the whole time (probably getting high out back) and left the store COMPLETELY UNATTENDED for a nearly an hour. They were totally unapologetic. The second guy asked me what I had to ring me up. I answered him and he just walked away and went out back again without ringing me up. A few minutes later one of their girlfriends walked in, helped herself to a fountain drink and had a seat. I felt like I was interrupting their party! This was 5:30 p.m Dinner Rush hour. I can't imagine how many customers you lost and how many orders were unfilled. I then attempted to call customer service....I was on hold for an ENTIRE HOUR and no one ever answered. I finally hung up. I then typed a message on your Facebook page and instead of reaching out to me Subway commenting asking me to contact them directly. WOW!!! Nearly two hours of my time was wasted on your business after a long work day and very long commute for two sandwiches! I just now called the store and asked for the contact information for the franchise owner and was hung up on! I called back and the woman working who just hung up on me refused to answer the phone and just let it ring off the hook. You have lost a lifelong customer. This is totally unacceptable. I'm...

Today Oct 31 @7:50 I ordered two grilled pressed sandwiches. Once I got there the sandwiches weren’t pressed, they were also cold. I requested a refund and she told me she doesn’t know how to do the refund. So now I go home with two cold sandwiches and I don’t get what I ordered. First and last time I order at this subway. Update: When I got home, both sandwiches were poorly made. It’s a shame how low customer service has gone. Spoke to the Owner and a refund was offered if I brought my sandwiches back. This was offered when I contacted him 4 days later. Safe to say I will not continue to shop at...

SMH! I will never ever come to this subway AGIAN! I get my son the same meal every single time, but today was told I cannot get it on a certain bread? Why are we acting brand new? Then I was rung up incorrectly! Either this young lady is new or needs to redo her training immediately!! I even tipped her because I felt bad that she was the only one in the store, never will that happen again, enjoy your tip sweetheart because you will never see it from me again. CALLING CORPORATE...