Five Guys — Restaurant in Dover

My family and I decided to go out for some burgers a week-or-so ago and ended up at Five Guys. I have to say, unequivocally, that we received the finest customer service we have ever gotten at a "fast-food restaurant"!

From the moment we arrived at the counter, the gentleman at the register was smiling and friendly. He didn't flinch when we asked for a small cup of whipped cream as a side for our sweet-toothed little one. He made us feel like everything we ordered was quite possibly the best thing we could have ordered and in the best way.

Our food came quickly, as expected, and was handed to us with another quick smile. We sat and began to eat, noticing we had forgotten ketchup and mentioned that we should get some. Those of you with young kids know how difficult it can be to leave the table while your kids are making a disaster area of the table. A passing employee heard our ketchup needs and kindly went and retrieved some ketchup for us...once again, with a smile.

I should mention the food of course. I had one of the grilled hot dogs and it was delicious. The french fries are my favorite fries in the world at this point. Generally I pass up fries when I got out to eat because I can take or leave them. I never pass up on fries at Five Guys.

Bottom line is this: Whoever manages this store should be commended because they run a tight ship and know what it means to make a great experience for...

Can you believe this was my first 5 Guys visit?! I have always heard that they had great burgers and fries, and now I know myself that this is accurate. I ordered the cheeseburger, not the little size, the regular size. It may seem like a hefty price tag at $6 and change, but it is VERY filling, even without fries. It has 2 patties of fresh cooked beef!! The toppings were all free. Obviously, bacon or cheese burgers cost a little more than a burger without. I liked the fact that I could get grilled onions on top, instead of the usual raw onion that I, personally, dislike. The food is cooked in an open kitchen, so you can watch the burgers and fries cooking. The fresh cut fries were pretty good, too! The only tiny problem I encountered was when i asked to change my order of gritted from a medium to a small, the girl at the cash register seemed confused and i asked her, "Can i do that now?", and she said, "I have to get the manager to override it". I asked her to please get the manager to do that, and she was obviously agitated by my decision. So, I just said to nevermind it, that i would just leave the order the same. It wasn't a deal breaker, though. I would definetly...

I love this place, the staff is very friendly, the food is always good, the price is a little high, but I feel like you get what you pay for.

The burgers are great 'smashed patties', cooked on a flat griddle so they come out consistently browned and ready to go (lots of maillard reaction if you're getting technical 😉). The toppings are plentiful and they rarely mess up. I also like the fact they tell you where the current potatoes are from in the US, it's a little thing but I enjoy it.

The staff does a good job keeping everything clean, which I feel like is an important thing when at a fast(ish) food restaurant. And when I brought my kiddo the high chair was clean, didn't look like it was bought in 1965, and didn't come with a broken strap like some other places (parents know what I mean here). All in all a pleasant experience just about every...