Verizon — Local services in Dover

Less than stellar service and awful treatment my g/f received recently with very aggressive sales rep who sold her a now discontinued phone at full retail price that was the same price as over last summer.

Instead of offering slightly older model iPhone for less price for under $650 (paid almost $700 for this now discontinued ASUS), the sales rep apparently pushed her into buying an Android being the 'better' and 'cheaper' phone. Worst of all, the rep was trying to sell her a used phone at FULL price with a free case. Talk about being beyond unprofessional and quite rude. I could understand if she was in fact looking for a 'used' phone.

On top, she paid full price for the "amazing" phone case that was $50 which they apparently ordered but now they lost. Come to find out that the ordered case was not delivered because the "driver did not make it up to Dover". So my g/f takes her time to drive all the way to this store without a phone call and have to deal with trying to get her money back. Christian at North Hampton apparently is the one who helped but was not there on the day. Not even a 30-second of customer service was lacking with this guy apparently.

To further aggravate the situation, whoever owns the store must have been reading this review as a very rude woman at the counter glared at my g/f while being on the phone explaining (boss I'm assuming) that my g/f didn't want the phone. Of course my g/f did tell her straight up after hearing the conversation that was not the case. For her to be this mad at something is very rare.

I question a lot of these 5-star review with only 1-review. Just another 'authorized' retailer with a poor sales tactics that really only aim to make sales and not 'listen' to what the customers need. The sales rep could learn a lot.

We'll be returning the phone back and go with another store at this point. Absolutely disappointed how a business could be this unprofessional.

Update: We returned the phone 4/23/18 and while we waited about 10-15 minutes less than enthusiastic rep helped us as soon as he found out the phone was being returned. Tried to push us on iPhone 8 claiming that my g/f should get the latest for update purposes, etc etc while barely able to help us when we insisted she wanted the 7. He practically toss the refund receipt towards my g/f which was absolutely uncalled for. This was worse than some of the automotive dealership I've visited...

Had kind of a negative experience where a sales rep just didn't seem very willing to help me and made it clear that Verizon expects people to pay way over market value for the convenience of a brick and mortar store in their own town. I said I was looking for a phone to replace my broken phone and asked about the Iphone 8. The sales rep quoted me the monthly price and looked surprised and exasperated when I asked what the overall sum was (since I don't want to pay Verizon's interest rates). He quoted me a price that was $60 above what I found online for a new phone and I asked him if I could buy online and transfer over my data and he said, "I don't know where you'd get the phone for less." I told him Apple sells it for less and he said, "Wait, let me see if that's a thing." I thought he meant he was going to price match but after he looked it up in front of me and verified, he just sat there until I asked, "Do you price match with Apple?" and he told me no they don't and he couldn't help me. So he just took my time to look up what I said in front of him because he thought I might be lying? I'm not sure, but when I told him I thought I might go with the online option he said, "well it does take a few days so I guess that's OK if you think you can live with that..." which I think I can, for $60. At no point did he get up from his chair, offer further information, or try to look like he wasn't bored by this conversation with someone who came in to ask for his assistance with spending $450. I understand retail is hard and the workers are human beings who are entitled to their off days just like anyone else - I've put in my own time in retail - but what I don't understand is how Verizon can expect people to pay so much more than they would pay online or even at the Apple store in Manchester. I get the idea of not price matching against random online sales but if Apple itself is charging that much less for a product, why would I ever buy from a Verizon store?

Edit: just looked it up on Verizon and they sell for $450 there. I don't know why I had such a hard time at the store, but I'm definitely buying my phone online and would recommend facebook marketplace or ebay to anyone considering the...

I didn't have the best experience in this store. I went in because my girlfriends IPhone 14 wiped itself clean overnight, and had no service. After several calls to tech support, whereas we were disconnected twice, with no success we decided to go to a store. We went to the Dover NH store in the middle of the day and there were two employees, and two customer, so we sat in the waiting area. There was poor data service so I tried to log into the stores WIFI which required a password. Since both techs were busy, I waited for about five minutes untill one of them had to walk by, I politely asked "hey, can I get the WFI password, and got the verbal stiff arm response, "I'll be with you in a minute". I mean would it have been so hard to just give up the password?. Since my girlfriend had no service we wanted the WIFI to continue trying to fix the phone ourselves, while we waited. After about another five or ten minutes the same guy, I think his name was "Cam" called us over. We explained the problem, and he said he would recover all her information today and would also need to charge her. He didn't say a price, so I asked, "50 dollar's" was the response. I thought it was odd to quote a price with no Idea what the cause of problem was. He began looking at her phone and said her icloud was the problem. After a couple minutes he picked up another phone and began to disassemble it, then took my girlfriends phone apart, and chuckled to himself, then told us since it was an Iphone 14 he couldn't change the sim card..um what?. How are you working on a phone for any amount of time and not know what it is. Then he said it was an Apple problem, not a Verizon one, and we had to go to an apple store, the closet was about an hour away. We found a local Mac store who got her phone opened in about 4 minutes, then called another Verizon store where they reset her ESIM over the phone, maybe another for minutes and got everything up and running. I've been a Verizon customer for 15 years and have multiple business lines. I've always recieved great service. This was definitely not the standard I'm used to...